1. Zonetrap's Avatar
    When I try to connect my Torch 9800 through desk top manager my wireless mouse freezes and nothing happens. I have waited extended periods of time and the desktop manager also freezes. I am using windows XP and a logitech wireless mouse. Help please!
    10-16-11 10:13 AM
  2. SwitchBeach's Avatar
    What happens if you try it without the 'wireless mouse'?
    How are you connecting the BlackBerry and the computer?
    10-16-11 10:28 AM
  3. Zonetrap's Avatar
    Same thing happens no mouse. Using a USB port.
    10-17-11 09:35 AM
  4. SwitchBeach's Avatar
    So if you use no mouse, the BlackBerry Desktop Manager still won't open correctly on your computer?

    Is your computer OS completely updated with SP3?
    10-17-11 06:55 PM
  5. Zonetrap's Avatar
    Yes it is. Diagnostic says all USB ports are working normally and USB roots.
    10-18-11 11:03 AM