Cant connect to desktop manager without mass storage auto-enabled
Hi, I new to the forums with a BB8830WE from Sprint. I cannot get desktop manager to connect and stay connected without enabling the media card and setting mass storage to auto-enabled. I am posting to this forum rather than the BB8830WE forum so I can hopefully get the most visibility. I am so frustrated with this. Here's what I've done/tried: Installed the DM with multiple versions 4.2 that came with it, 4.2 SP2 downloaded, and 4.3 uninstalling priors first. I am on my second device already and both have had this problem. When I plug the device in it recognizes it, I get the USB connected ding sounds and it shows charging for a few seconds on the device. It will also sometimes popup connected to desktop manager on the device and seems to start to try synching, then the "plug icon" on the device goes away and the dm shows disconnected. The device still shows up in XP's device manager... actually three. BlackBerry device, USB Composite Device, and USB Mass Storage device. The driver associated with the Blackberry Device is rimusb.sys as I understand it should be. The other two devices show with Microsoft SP2 general drivers. I have cleaned up ALL usb devices in the computer and let the OS redetect and reinstall the USB drivers. I have tried different ports on my computer with the same results. I have Onboard USB and a du520 dlink usb card and both have the same result. I installed desktop manager on my computer at work and it works fine with or without "mass storage" auto-enabled so it is something with my computer at home. it is XP SP2. If I unplug the cable after it goes to a disconnected state, I hear the USB dings again the devices disappear under XPs device manager. I discovered that if I "auto-enable" mass storage on the device then it will connect and stay connected. XP opens the media card folder on connection. The devices all look the same under XPs device manager when connected successfully. If I even say "prompt" for whether to auto-enable mass storage I get the prompt when I connect the device but it is not possible to respond quick enough and it disconnects again.. only auto-enable works. If i take the media card out totally it won't stay connected either. While auto-enable is obviously a work around to connect the device it isn't working as it should. With my first device I thought upgrading the device OS to the latest sprint 4.2.2.322 OS might help but I couldn't complete the OS install. With auto-enable I got it connected but during the upgrade process once it's wiped the device it couldn't reconnect (presumably because there was no auto-enable anymore) to carry the connection and it would not get past a 507 (no os) and reinstall the OS. So I got sprint to replace the device (from a different store) so it's doubtful it is the device and I have tried multiple cables. As I stated this worked fine on my desktop at work. I have run out of ideas after many long nights working on this. Sorry for the long post but I wanted to try and state everything I've done so far so as to avoid suggestions I've already tried. I hope someone can help. THANKS!
ShadowProtect and BB Disktop Manager
I am having the same problem. I stop the ShadowProtect Service and my BB connects and syncs without any problem. I have cases open with RIM and ShadowCraft. RIM says they've never heard of this problem and ShadowCraft hasn't gotten back to me yet. I've tried turning off the mass storage option to no avail. For now I just stop the service, sync and restart it.
1- net stop "ShadowProtect Service"
2- connect the BB and start Disktop Manager.
3- sync
4- disconnect the BB and shutdown Disktop Manager
5- net start "ShadowProtect Service"
Note: you can also stop and start the service through the service manager. I just find the command prompt easier. I'll repost if I find a solution.