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Can't backup my Q10 using Link
So I'm trying to back up my phone before I update to the most recent OS (it's a Q10). I'm in Blackberry Link, and for the life of me can't find the "backup" button. The Help section seems to say I just have to hit the settings button and on left side of the screen there should be an obvious "backup/restore" set of icons. But here is what I see...
Attachment 187781
So I'm feeling kind of dumb at the moment, where am I supposed to look!?
I too have grayed out "Back Up Now" button
I also have a grayed out "Back Up Now" button in Link. My Q10 is physically plugged into my laptop using the USB, and I have "attached" it to Link. I know that because when I click the arrow beside the name of my Q10 at the bottom of Link, it has "Remove Device" in the menu that appears.
Any other reasons? Should I just uninstall and reinstall Link altogether?