1. GAB-bie's Avatar
    I have a Bold 9700. I do not use the BB Messenger or email on my phone, but sync with Outlook 2007 for Organizer (tasks, appointments and memos).
    My DM is the latest version: 6.00 Bundle 2949. I run Win 7 64-bit.
    Recently, whenever I connect to my computer and try to sync, I get the message, "Cannot log on to Exchange Server error. Please check server access or provide a valid password."
    I didn't used to get this error message, and have no idea why I now do. Thinking it might help, I did upgrade the latest BB messenger, but that hasn't helped.
    I can get it to back up, but would appreciate any help in syncing!
    Last edited by GAB-bie; 11-12-11 at 05:44 PM.
    11-12-11 05:41 PM
  2. GAB-bie's Avatar
    I finally googled my question, and here is the response I found on BB:
    Same problem. I have a BB Torch. I did the following to fix the issue:



    Connect device to Desktop Software

    Click on "Organizer" on left side of screen

    Click on "Reset Settings"

    Go through the quick set up process

    Re-Sync
    That did it for me.
    cntrydncr223 likes this.
    11-12-11 06:16 PM
  3. cntrydncr223's Avatar
    I finally googled my question, and here is the response I found on BB:
    Same problem. I have a BB Torch. I did the following to fix the issue:



    Connect device to Desktop Software

    Click on "Organizer" on left side of screen

    Click on "Reset Settings"

    Go through the quick set up process

    Re-Sync
    That did it for me.
    That worked for me as well, thanks so much.
    Wonder if it was the one-way settings (after multiple other issues) that was the culprit?

    hmmm, well, I'm happy now that it's working.
    02-15-12 01:50 PM
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