blutooth with Blackberry desktop manager

sprint has removed files from your blackberry phones that are used to bluetooth backup with your desktop managers
They have started wirelessly removing file for serial port profile, Desktop Connectivity and wireless bypass.
These files are needed to do complete backups using blue tooth connections.
I spent 4 hours on the phone with rim and sprint - sprint claims that they aren't doing anything like that, but it just started happening 2 weeks ago.
My 8330 had the files last friday and now doesnt have them.

How can i backup customers data when there data port doesnt work?
And now the bluetooth doesnt work?