Blackberry Storm 9500- Desktop Manager download problems

I have the Blackberry Storm 9500, and i am having problems downloading the CD. I have tried about 20 times with no luck and i have also no luck when downloading straight from the Blackberry.com website. Without the download i am unable to transfer my pictures onto my phone or the movies i have on I-tune. I know the version of the Desktop Manager is the 4.7 version. when i try and download it seems to being initiating and then at the end an error code pops up error 1935.

please can anyone help

thanks

christia