[S Valencia]

I was trying to get into my blackberry link, but i had forgotten my password. So after 5 failed attempts at trying to login to my account it locked me out and said i had to sign in through my phone with a 'Device Password'. I tried to type in my password for my blackberry Q10, it did not work. I went online to change my password on blackberry ID to see if that would work, it still didnt. Now i'm at 'Incorrect Password (9/10)' , i am one wrong answer away from having all data erased. Is there any way for me to somehow reset my password or have me password sent to my email?

[hamsterwheel]

Is this where you tried? https://blackberryid.blackberry.com/...coverpassword/

[S Valencia]

Yea i already tried that. I turned off my phone and typed in the new password and it would still not let me into my phone.

[why buy a phone with no support]

exact same issue for me, what buy a phone with no support

[Sporatic]

This isn't a support issue, this is the user forgetting their password issue. If there was a way to defeat the security wipe, don't you agree it would also entirely defeat the purpose of having it?

[Grimgrak]

Hello? Same issue