1. Radical924's Avatar
    Sooo basically my Blackberry Desktop Software will not detect my phone. I have tried using uninstalling software that removes all files, registry keys, etc.. and clean installing the software 3 times. I have tried multiple battery pulls on my phone and I have tried using multiple USB ports with different cords. Here is a pic showing the blackberry device manager recognizing my device but the blackberry desktop software will not. Please help. Thanks!

    P.S. If it helps, when I try to close off blackberry desktop manager it gets stuck and I have to use task manager to end the processes.

    Blackberry Desktop Software won't detect my phone, but Blackberry Desktop Manager will... Help?-blackberry-desktop-software-problems.jpg
    Last edited by Radical924; 05-26-13 at 09:17 PM.
    05-26-13 09:06 PM
  2. anon(153966)'s Avatar
    Curious, if you enable MASS storage mode, does the computer see the device when connected?
    05-26-13 11:26 PM
  3. Radical924's Avatar
    Huh oh yeah mass storage mode was enabled and the computer recognized my device... It is just blackberry desktop software won't show the device...
    05-27-13 01:59 AM
  4. Radical924's Avatar
    Okay I managed to get blackberry desktop software COMPLETELY removed by using effective file search in combination with revo uninstaller... So now it detects my device, don't know for how much longer though...
    05-28-13 08:25 PM

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