1. crumbonthefloor's Avatar
    For those who are curious and the ones who were unaware, BlackBerry Desktop Software Version: 7.0 b60 was released a few weeks ago. Here, some information about the changes


    New features and enhancements
    The new features and enhancements for the BlackBerry Desktop Software 7.0 include the following items:
    New software to
    synchronize organizer data
    The BlackBerry Desktop Software uses new software to synchronize organizer data
    (calendars, contacts, tasks, and memos) between your BlackBerry smartphone and your
    computer. The organizer data configuration screens in the BlackBerry Desktop Software
    have been refreshed to improve the setup experience.
    Improved media
    synchronization
    You can choose to import individual pictures and videos from your smartphone or
    BlackBerry PlayBook tablet to your computer.
    Release Notes BlackBerry Desktop Software
    3 Fixed issues
    This section lists issues fixed between BlackBerry Desktop Software 6.1 bundle 38 and BlackBerry Desktop Software 7.0
    bundle 60.
    Installation/Connection
    Previously, the BlackBerry Desktop Software was minimized in the system tray even though the Minimize to system tray
    option hadn't been selected. (DT 1251560)
    Previously, if the BlackBerry Desktop Software wasn't maximized on your computer and you connected a device that
    required a password, the password prompt was hidden behind other applications on your computer. (DT 1087222)
    Previously, when setting up a new BlackBerry smartphone associated with a BlackBerry Enterprise Server, if your
    mailbox hadn't been added to the BlackBerry Enterprise Server, the BlackBerry Desktop Software didn't prompt you to
    contact your administrator to have your mailbox added. (DT 1048093)
    Certificates
    Previously, you weren't notified that the BlackBerry Enterprise Server was contacted when you were synchronizing your
    certificates and the random number generator was turned on. (DT 1168511)
    Switching your smartphone or tablet
    Previously, when you switched to a new device, the BlackBerry Desktop Software closed when you disconnected your
    old device while you were restoring data to your new device. The data restore stopped. (DT 1231932)
    Closed issues
    This section lists issues that have been closed between BlackBerry Desktop Software 6.1 bundle 38 and BlackBerry
    Desktop Software 7.0 bundle 60.
    Release Notes BlackBerry Desktop Software
    4 Installation/Connection
    The BlackBerry Desktop Software might not detect a connected BlackBerry PlayBook tablet. (DT 1261056)
    Upon further investigation, the BlackBerry Desktop Software is working as designed.
    Mounted smartphones or tablets might not appear in Windows Explorer view if the drive was previously mapped to a
    different location. (DT 1218240)
    Upon further investigation, this issue couldn't be reproduced.
    Synchronizing organizer data using Intellisync
    The BlackBerry Desktop Software no longer uses Intellisync to synchronize organizer data.
    Upgrading your BlackBerry Desktop Software from version 4.7 to version 6.0 shows a synchronization error and you
    can't sync your organizer data. (DT 762512)
    If you disconnect your smartphone when your organizer data is being synced after clicking Sync All, you receive a
    synchronization complete status after receiving two errors, "Connector specific error" and "Unable to complete
    synchronization". (DT 735195)
    When a IBM Lotus Notes contact has been added with only a first name and no last name, you aren't notified that this
    contact will not be synchronized. (DT 599780)
    The status of an attendee from an appointment with multiple attendees doesn't update on your smartphone when
    synchronizing from a Microsoft Outlook calendar. (DT 624882)
    A priority for a posted task appears on your smartphone when you synchronize a posted task without a priority and the
    posted task isn't synchronized. (DT 648561)
    A category for a posted task appears on your smartphone when you synchronize a posted task without a category and
    the posted task isn't synchronized. (DT 648559)
    The new Nickname and Home Fax fields are mapped by default when updating Intellisync. (SDR 354997)
    Media
    Music
    You can't view playlists with 255 characters created in Windows Media Player; they don't appear in the BlackBerry
    Desktop Software. (DT 1156702)
    Upon further investigation, this issue couldn't be reproduced.
    Release Notes BlackBerry Desktop Software
    5 Videos
    If you add a folder from a network drive, you don't receive the following warning message: "You have selected a
    removable storage device. If the drive letter changes, the BlackBerry Desktop Software will lose track of media. Are you
    sure you want to use this storage device?" (DT 1139377)
    Upon further investigation, this issue couldn't be reproduced.
    Localization
    Installations fail with a Japanese user name and non-Japanese regional options on 64-bit machines. (SDR 322711)
    Upon further investigation, this issue couldn't be reproduced.
    Known issues
    This section lists known issues for BlackBerry Desktop Software 7.0 bundle 60.
    Installation/Connection
    The memory information on the last screen of the device switch or new device wizard isn't displayed if your device fails
    to connect with the BlackBerry Desktop Software. (DT 743522)
    Applications
    It might take longer than expected to display BlackBerry smartphone application information or smartphone application
    summaries. (DT 693806)
    Backing up and restoring data
    You receive the following error when you back up your data and your smartphone or BlackBerry PlayBook tablet name is
    longer than the hard drive file system limit or longer than the backup file name: "There was an error backing up. There
    could have been a problem with the device or connection during the backup. Verify that the device is turned on and
    connected." (DT 751826)
    Release Notes BlackBerry Desktop Software
    6 Synchronizing organizer data
    General
    If you have two-way sync configured for your organizer data, and you switch to one-way sync to the device and update
    an organizer data entry on your smartphone, if you then change the sync direction to one-way to your computer, the
    change on your smartphone is not synchronized to your computer. (DT 3869608)
    IBM Lotus Notes
    If you have one-way sync to your smartphone from your computer configured for tasks and you have a conflict between
    a recurring event on your smartphone and a non-recurring event in IBM Lotus Notes, if you choose to update the event
    from your mail client, the event on your smartphone is updated but the event type is not changed from recurring to nonrecurring. (DT 3869694)
    If you have two-way sync configured for upcoming tasks and you select the Create separate entries conflict option, if
    you modify a field in a synchronized recurring task on both your smartphone and in your email client and then sync the
    changes, the BlackBerry Desktop Software displays that one change has been made on the smartphone and one on the
    computer, instead of indicating that one new entry has been added on both the smartphone and the computer. (DT
    3869689)
    If you have two-way sync configured and you create a recurring task on your smartphone and you set a reminder that is
    relative to the task date, when the BlackBerry Desktop Software synchronizes the task to your computer, the alarm for
    the reminder is incorrect. (DT 3869687)
    If you have one-way sync from your smartphone to your computer configured for your calendar data and you update a
    calendar event in IBM Lotus Notes and you make the same update on your smartphone, when you sync your organizer
    data, the Conflict Resolution dialog displays a conflict with the calendar update that you made. (DT 3869678)
    If you update a task that and then sync the changes, in the Items Dialog box, the BlackBerry Desktop Software shows
    the Start Date as changed even though the value was not updated and has not changed from the original task. (DT
    3869674)
    If you configure two-way sync for your tasks, reminders set for recurring tasks in IBM Lotus Notes are not synchronized
    to your smartphone. (DT 3869601)
    If you configure two-way sync for your contacts and you create a contact from your smartphone and do not enter a last
    name for the contact, when the contact syncs to your email client, the Title for the contact displays as 0. (DT 3869552)
    If you configure two-way sync for your calendar and set an 'Is after <today's date>' filter condition, if you add a recurring
    entry to your email client for the current date, the entry synchronizes in error. ( DT 3869535)
    If you configure two-way sync for your calendar and you create an all-day entry or anniversary event on your computer
    with a reminder set in minutes, the reminder on the smartphone will not be correct. (DT 3869532)
    Release Notes BlackBerry Desktop Software
    7 If you configure two-way sync for your calendar entries and you create a meeting on your smartphone, the BlackBerry
    Desktop Software synchronizes the meeting to Lotus Notes as an appointment. From Lotus Notes, you can't change the
    appointment to a calendar entry or invite attendees to the appointment. (DT 3869526)
    If you configure synchronization for your memos and you click Advanced and then click the Fields tab, the BlackBerry
    Desktop Software does not display any field mappings. (DT 3869522)
    Changing a recurring calendar entry or task on your smartphone deletes the data in the invitees and dates fields after
    synchronizing it to IBM Lotus Notes. (DT 3869489)
    If you configure synchronization for your tasks and you disable the Due Date/Time field level mapping and then click
    Sync, you receive the following error message: CRRecurringl::IsValidRecurringField: Due Date/Time field NOT found
    in FieldTempateMap. (DT 2370917)
    Microsoft Outlook
    If you are using Microsoft Outlook 2010 and have multiple email accounts set up, when you try to configure contact
    sync, the BlackBerry Desktop Software might display an empty Profiles drop-down list even though you have multiple
    profiles. (DT 3869840)
    Workaround: For more information, visit BlackBerry Support to read article KB 24040. As well, visit
    Microsoft Support to read knowledge base article 813745.
    If you configure two-way sync for your contacts and you restore a .pst file to Microsoft Outlook and you restore a backup
    file to your smartphone, the first time you synchronize your contacts, if a contact is in your email client and on your
    smartphone, the BlackBerry Desktop Software prompts you with conflicts between the duplicate contact entries. (DT
    3869765)
    If you have two-way sync configured for your calendar and you have your events synchronized between Microsoft
    Outlook and your smartphone, if you modify a field in an event from either your email client or your smartphone and
    then you delete the same field from the other source (email client or your smartphone), when you sync your calendar,
    the BlackBerry Desktop Software does not prompt you that there is a conflict for the event; instead it syncs the change.
    (DT 3869677)
    If you are a delegate and you create a calendar entry in another person's calendar, the BlackBerry Desktop Software
    syncs the calendar entry in the other person's desktop calendar but the entry is not synchronized to the person's
    smartphone. (DT 3869443)
    If you change a non-mapped field for a contact on your computer, this contact shows up as changed during a sync. (DT
    3869439)
    If you configure two-way sync for your calendar, an extra entry is added to your calendar if you change a recurring
    calendar entry from your email client and sync. (DT 2058847 )
    If you configure two-way sync for memos, the BlackBerry Desktop Software might report a conflict between a memo you
    create on your smartphone and a note you create in Microsoft Outlook even when the entries are unique. (DT 1254615)
    Release Notes BlackBerry Desktop Software
    8 Windows 7
    If you have a synchronized recurring calendar entry and you delete an instance of the series from your email client and
    you delete another instance from your smartphone, and then you sync your calendar, the BlackBerry Desktop Software
    incorrectly adds the instance of the event that you deleted from your email client back into your desktop calendar. (DT
    3869704)
    If you have a synchronized recurring calendar entry and you delete any instance of the series, other than the first
    instance, from your email client, when you sync your calendar, in the Item Details dialog, the BlackBerry Desktop
    Software indicates that the Alarm Date and Alarm Time have changed although you did not change these fields. (DT
    3869703)
    If you have two-way sync configured for your contacts and you update the first and last name of a contact on your
    smartphone, when you sync the change, the First and Last name fields are updated correctly in your mail client but the
    Full Name field is not updated with the new information. (DT 3869679)
    If there is a conflict after you sync your contacts and you accept the changes from your mail client, in the Items Dialog
    box, the BlackBerry Desktop Software does not show the Changed from column; it only shows the Field and Value
    columns. (DT 3869670 )
    If you are using Windows 7 Calendar and you configure synchronization for tasks in the BlackBerry Desktop Software,
    when you click Sync, the BlackBerry Desktop Software displays the following synchronization error message:
    CPreferencesManager: Configuration Value for /Preferences 1/CalFilename not set in TransConfig.xml. Instead, the
    BlackBerry Desktop Software should prompt you to select your calendar file. (DT 3869582)
    Windows Calendar
    If you have one-way sync to your smartphone configured and you create an all-day appointment in Windows Calendar,
    when you sync the entry to your smartphone, the appointment is not flagged as All Day on your smartphone and the
    duration of the appointment is 0 hours and 0 minutes. (DT 3869747)
    Windows Vista
    If you have two-way sync configured for your contacts and you update a contact from your smartphone, when you sync
    the change, the update syncs to your contact list successfully. If you perform the sync again without making any
    changes, the BlackBerry Desktop Software indicates a change has been made on your smartphone, although when you
    view the Item Details, no information is changed. (DT 3869682)
    If you have Windows Vista installed on your computer and you create an all-day event from your computer, when the
    BlackBerry Desktop Software synchronizes the event to the Calendar application on your smartphone, the event doesn't
    display as an all-day event on the smartphone. (DT 3869459)
    Release Notes BlackBerry Desktop Software
    9 Switching your smartphone or tablet
    After backing up your data while switching your smartphone, if you click the back arrow to return to the Select optional
    data screen and change your backup options and then continue, your backup doesn't start again. (DT 757762)
    Certificates
    If you select Notify me when a CRL server cannot be contacted during an update, the BlackBerry Desktop Software
    doesn't send a notification when it cannot contact a CRL server. (DT 1261063)
    You have the option to sync a certificate that is marked non-exportable, even though this type of certificate can't be
    synced. (DT 1140159)
    Media
    Music
    Using Windows Media Player as your music source, if you try to sync a playlist that contains .wma files with Windows
    Media Lossless encoding, the playlist isn't playable on your device and you receive the following message: The media
    01 nagaiaida being played is of an unsupported format. (DT 2041175)


    Here the links for more detailed information

    http://docs.blackberry.com/en/smartp...001-7.0-US.pdf

    http://docs.blackberry.com/en/smartp...7.0_b60-en.pdf

    http://docs.blackberry.com/en/smartp...001-7.0-US.pdf

    and Mac users

    http://docs.blackberry.com/en/smartp...1-2.3.1-US.pdf

    http://docs.blackberry.com/en/smartp....3.1_b5-US.pdf

    Have a good one
    06-07-12 11:51 AM
  2. go1ndr's Avatar
    Is anyone using this yet and any issues like the last one a few months ago?
    Thanks!
    06-07-12 04:47 PM
  3. crumbonthefloor's Avatar
    No that I have heard of. I do work for BlackBerry Tech Support, it's been out for a while now and we have not seen any problems reported. If anyone runs into something weird, post it here and I'll look into it!
    06-08-12 09:19 AM
  4. go1ndr's Avatar
    BPTS-BCTS: there are already a lot of threads regarding the problems with it syncing with outlook, once loaded on. Since you work for tech support, can you give us the correct instructions for downloading it, ie: delete old version or not, dealing with errors that are common, etc. The last time I upgraded DM was a long time ago and it seemed to be transparent and flawless, this one per the posts, seems to be full of issues. I, like many would like to download it but due to issues with losing info, contacts, calendar events/appointments, or not syncing correctly, we will not! I use my phone for buisness and it is a mirror of my outlook so I can't take a chance unless I know its flawless.
    Thanks, Go1ndr
    PS: Thank you for the above info as well!
    Last edited by go1ndr; 06-08-12 at 01:06 PM.
    06-08-12 01:04 PM
  5. crumbonthefloor's Avatar
    Well I am sorry to hear that you all are having issue with the new BlackBerry DS. We do recommend that, before installing the newest version, you remove previous versions, as they may cause issues later on. Once removed, you may proceed with installing the version you just downloaded and everything "should" be fine.

    I am more focused on the BES side of BlackBerry but I did start with BIS. What I can tell you all, is that, if you guys present any problems when backing up, restoring, or syncing your personal information... you should gather environment information, such as Device Model, computer OS, Desktop Software version, etc... Also, stuff like, when the issue first started, if it can be recreated, what has been tried to fix it, any piece of information that you think might help. Once you have all of this, call your carrier, so they can create a case for you and transfer the call to our Tech support.

    I have seen some threads regarding issues with the new software, however, I have yet to see specific error messages or more detailed information. All I find is "it doesn't sync" "it doesn't not detect my device" etc, and that won't help. We need more detailed information so the issue can be narrowed down. If it is a new issue and is happening to many people, it will get noticed and worked on, trust me on this. Patience is a must on this, as all users have different computers and settings and any changes made on the software have to be reviewed with caution before proceeding
    06-08-12 01:22 PM
  6. spikes66's Avatar
    @BPTS_BCTS
    BB 9380 Curve does not synchronize with Outlook 2007 on Win 7. Only messages is "could not complete synchronisation" and then shuts down DM.
    Did not delete previous installation but PC had to restart after installation. Only version 7.0 Bundle 60 was available in the Win Control Panel to delete after restart
    Deleted and back on version 6****. As for logging complaint with SP the only reply from CellC was that it is a RIM problem
    06-16-12 04:09 AM
  7. crumbonthefloor's Avatar
    I could not find anything for this issue, sorry! I tried looking up the error message even on Google and nothing came up. Why I would suggest is turning on one way sync from Device to Outlook. Then erase your calendar, memo pads, tasks and contacts list with the Delete Data function (Device > Delete Data > Selected data) and once deleted enable 2 way sync away.
    Let us know if this works for you.
    Have a nice week
    06-18-12 09:04 AM
  8. Lampynoiseboy's Avatar
    I can't even get it to install!

    Keeps coming up "cannot verify installation"
    Have deleted & re-downloaded several times but no luck

    700_b060_multilanguage.exe is the file

    Help BPTS_BCTS?
    06-18-12 04:36 PM
  9. crumbonthefloor's Avatar
    I could not find anything related to this particular error message but this may help

    Installation Files Cannot be Validated for Desktop... - BlackBerry Support Community Forums

    You may try the installation on different user account (it must have administrator rights) or safe mode
    Lampynoiseboy likes this.
    06-19-12 07:57 AM
  10. Lampynoiseboy's Avatar
    https://plus.google.com/107170836901...ts/68eGBKypZy4

    This is the one that works for me, found on the page of the link above!

    Ignore the idiots telling you to "make sure your computer is connected to the internet"

    Many thanks
    06-19-12 11:57 AM
  11. bestbuddy1986's Avatar
    i installed it and working fine..
    06-21-12 06:39 AM
  12. pvdiamon's Avatar
    Following this thread is demoralizing. I have had a Pearl, Tour and Torch, and really like the BB platform. But reading this, folks download Desktop Software 7.0, and can't connect with Outlook. Ugh...I upgraded to OS 7.1 and had to downgrade due to problems. This is just not acceptable....I have been hoping BB10 will be a great improvement, but one wonders now...I think one fact that would still keep me with Blackberry is if I learn that there are similar hassles with Androids, and it's just a fact of smartphones. But if they upgrade easy, it will be a no brainer!! Anyone know?
    06-23-12 04:44 PM
  13. spikes66's Avatar
    I could not find anything for this issue, sorry! I tried looking up the error message even on Google and nothing came up. Why I would suggest is turning on one way sync from Device to Outlook. Then erase your calendar, memo pads, tasks and contacts list with the Delete Data function (Device > Delete Data > Selected data) and once deleted enable 2 way sync away.
    Let us know if this works for you.
    Have a nice week
    If I could get the 9380 and Outlook 2007 to sync at all I would have tried your work around
    Last edited by spikes66; 06-25-12 at 06:50 AM. Reason: clarity
    06-25-12 06:49 AM
  14. appin's Avatar
    I made the mistake of upgrading (why is that nearly always something that you regret rather than celebrate) and it all went pear-shaped. I have downgraded to V 6 and all is well again.
    I tried to work out how to feedback my problems to RIM but trying to email support is well nigh impossible. I too will probably change to apple when my current contract is up. "Sigh"
    Alan
    P.S Tried to attach screenshots of the error messages but don't know how to make the file size small enough!
    06-27-12 03:13 AM
  15. crumbonthefloor's Avatar
    You can send an email to help@blackberry.com or call your carrier so they can create a case number for you and then, transfer you to technical support. You should have handy your device and Mac information
    06-27-12 04:58 PM
  16. lobbyintx's Avatar
    there is no way to sync my yahoo with this version. it only gives you the option of ms outlook or windows. whats up with that?
    07-24-12 11:58 PM
  17. hwrobin's Avatar
    Argh! How can RIM make this so f*ing hard! I had BB DeskTop Mgr V 6 working just fine. Had to buy a new Laptop, now all I can find download is BB DT Mgr V 7 & can't get it to synce my Music on my BB with the Windows Media Player. I have doulble checked all settings.

    Any ideas?

    I have heard people rumor for a year that RIM was going down, didn't belive it. Now I am seriously thing of moving to Android. Don't need headaches, just want to use it. Don't need Pentagon type security, my life ain't that important!

    Frustrated in Cleveland.
    10-14-12 03:41 PM
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