[Lex24]

The last official Desktop Software for BBOS devices (v7.1.0.41 bundle 42) identifies BlackBerry 9720 as "Unknown Device". The PIN is recognized but Backup and Restore buttons are grayed out:

https://imagizer.imageshack.com/img924/8803/Vkg56Z.png

BB Desktop Software v7.1.0.41 (Bundle 42)
Installer: 710_b042_multilanguage.exe

Download link:

https://swdownloads.blackberry.com/D...247A852FAD3647

Backup link:

https://www.blackberry.com/us/en/sup...ware-downloads

Here is the unofficial solution to this problem:

https://ht.transparency.tools/c.pozz...op/DeviceData/

1) From the page shown above download the following 13 files:

bb9610.png
bb9720.png
bbP9982.png
classic.png
leap.png
p9983.png
passport.png
q5.png
q10.png
z3.png
z10.png
z30.png
DeviceCharacteristics.xml

2) Exit the Desktop Software (if it's running).

3) Go to the directory where the Desktop Software is installed and look for DeviceData folder.

a) backup DeviceCharacteristics.xml file to a custom backup directory (just in case).

b) copy all files listed in #1 to DeviceData folder (overwrite DeviceCharacteristics.xml).

Now, when BlackBerry 9720 is connected to the computer it will be recognized by the Desktop Software:

https://imagizer.imageshack.com/img922/8909/6EzKqw.png


In addition to the above, the Desktop Software can now also recognize BB10 devices. When you connect a BB10 phone its image will be displayed, followed after a few seconds by a message that BB10 BlackBerries are not supported:

https://imagizer.imageshack.com/img923/5706/kBYjW8.png

One of the files on the list is for BB 9610. I couldn't find any information about this BlackBerry model anywhere.

-----
Disclaimer: I am not the owner of the page with all the files, I just found it on Google.

[anon(10512033)]

Nicely done!