1. illicitstylz's Avatar
    First time install/clean install.

    Download Details
    Software Name: Desktop Manager 4.7.0 B59 English - Without Media Manager
    File Name: 470_b059_english_nomediamanager.exe
    Download Size: 80.090 MB
    Language: English
    Published Date: 04/23/2009

    From the blackberry official website.

    Goes halfway then pops this " error " up. Push "OK" then it just terminates itself.


    Windows Installer. V 3.01.4000.3959

    msiexec /Option <Required Parameter> [Optional Parameter]

    Install Options
    </package | /i> <Product.msi>
    Installs or configures a product
    /a <Product.msi>
    Administrative install - Installs a product on the network
    /j<u|m> <Product.msi> [/t <Transform List>] [/g <Language ID>]
    Advertises a product - m to all users, u to current user
    </uninstall | /x> <Product.msi | ProductCode>
    Uninstalls the product
    Display Options
    /quiet
    Quiet mode, no user interaction
    /passive
    Unattended mode - progress bar only
    /q[n|b|r|f]
    Sets user interface level
    n - No UI
    b - Basic UI
    r - Reduced UI
    f - Full UI (default)
    /help
    Help information
    Restart Options
    /norestart
    Do not restart after the installation is complete
    /promptrestart
    Prompts the user for restart if necessary
    /forcerestart
    Always restart the computer after installation
    Logging Options
    /l[i|w|e|a|r|u|c|m|o|p|v|x|+|!|*] <LogFile>
    i - Status messages
    w - Nonfatal warnings
    e - All error messages
    a - Start up of actions
    r - Action-specific records
    u - User requests
    c - Initial UI parameters
    m - Out-of-memory or fatal exit information
    o - Out-of-disk-space messages
    p - Terminal properties
    v - Verbose output
    x - Extra debugging information
    + - Append to existing log file
    ! - Flush each line to the log
    * - Log all information, except for v and x options
    /log <LogFile>
    Equivalent of /l* <LogFile>
    Update Options
    /update <Update1.msp>[;Update2.msp]
    Applies update(s)
    /uninstall <PatchCodeGuid>[;Update2.msp] /package <Product.msi | ProductCode>
    Remove update(s) for a product
    Repair Options
    /f[p|e|c|m|s|o|d|a|u|v] <Product.msi | ProductCode>
    Repairs a product
    p - only if file is missing
    o - if file is missing or an older version is installed (default)
    e - if file is missing or an equal or older version is installed
    d - if file is missing or a different version is installed
    c - if file is missing or checksum does not match the calculated value
    a - forces all files to be reinstalled
    u - all required user-specific registry entries (default)
    m - all required computer-specific registry entries (default)
    s - all existing shortcuts (default)
    v - runs from source and recaches local package
    Setting Public Properties
    [PROPERTY=PropertyValue]

    Consult the Windows Installer SDK for additional documentation on the
    command line syntax.

    Copyright Microsoft Corporation. All rights reserved.
    Portions of this software are based in part on the work of the Independent JPEG Group.
    Computer specs:
    Intel Pentium D
    WinXP x64

    Any insight is appreciated! Need this installed to start really using my bb!
    Last edited by illicitstylz; 05-20-09 at 03:45 PM.
    05-20-09 03:40 PM
  2. Reed McLay's Avatar
    It should install on Windows XP Professional x64, others have reported success with Desktop Manager and the Device software install.

    I would repeat the download to rule out an error in the package.
    05-20-09 03:57 PM
  3. illicitstylz's Avatar
    Would it be because I need to install the service pack/support packs?

    Like this one that I found in the drop down menu under the bb desktop manager files.
    Download Details
    Software Name: S/MIME Support Package v4.1.0.12
    File Name: AEP-SMIME-4.1.0.12-MultiLang.exe
    Download Size: 27.707 MB
    Language: English
    Published Date: 07/04/2007
    I tried downloading and installing the 4.7, the 4.6, now i'm going to try 4.5 ...but definitely looks like i'm missing some support files on my computer instead.

    edit: NVM s/mime support package requires desktopmanager to be installed.

    NEED HELP!
    Last edited by illicitstylz; 05-20-09 at 04:37 PM.
    05-20-09 04:29 PM
  4. Reed McLay's Avatar
    S/MIME is included in the device OS package, you do not need to download it seperatly.

    BlackBerry Desktop Manager does not require any support beyond what Windows offers.

    If you are experiencing the same failure with multilple version downloads, there may be an issue with your computer after all.

    Any chance of using a 32 bit version of Windows on a different computer?
    05-20-09 05:28 PM
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