[mw888]

Folks,

Apologies if this has been covered before, I could not find this in this section.

Somehow I am unable to back up my wife's Z10 data via Link. I have the latest one installed. I can use Link to update her STL-002 to latest software, but not for back up.

Do I have to log in with her BBID first before Link can back up the data (I did not use BBID for the OS upgrade)?

Many thanks for your thoughts.

[mabbasr]

I tried backing up my family photos & contacts but couldn't. Is something wrong with the link?

Posted to CB via Z 10

[mcolton73]

I had a similar issue. I found out that for some reason the recipe box app I had loaded was not allowing me to backup. I also temporarily disabled firewall and virus protection. Works great now.

Posted via CB10

[hamzasalam]

After 2 months I can finally back up for the first time!

Since I got my Z10 I always used the same USB port on my Dell laptop, as it had a lightning icon on it (faster charging)

I just had a thought, what if I change USB port, and it worked, I can back up for the first time ever! Every USB port on the laptop allows me to back up, apart from the USB port with the lightning icon!

Hope this helps someone else