This is my first post here, and i really need your help! first off, i have a 3 week old BB torch 9860, and now it's a Nuked Blackberry (i believe this is your right term for it)
I did almost everything to fix that one, but still no luck! install-reinstall process, still no luck, tried in different usb ports and also installed it on my other pc and laptop but still the same.
If it's 3 weeks old, return it for a replacement. I wouldn't spend the time trying to get it working again.
I think of that as my last resort, the thing is i bought my unit outside our country though i have an international warranty for 6 months it will take sometime before they replace a new one.
As long as i can still fix this, it would be alright for me.
remove the battery, connect it to the usb port, open the loader and when you get to that screen, insert the battery, when the red led shows up, you'll see that the port is going to read something, click next as fast as you can! and install as usual.