1. odd002's Avatar
    Can someone help, please....

    since Friday I have been unable to connect my 9780 to the desktop manager. it was after upgrading a number of apps through appworld. every time I try to connect to to DM it fails and says 'Blackberry Desktop Software cannot communicate with the connected device.'

    when I connect the USB it acknowledges the connection but is unable to connect. I am able to use the Application Loader Wizard and Appworld with the same USB cable / port.

    I was updating a number of apps previous to this fault becoming apparent (which ones I can not remember). Thinking this may be the cause, I have since removed all apps and app world but to no avail.

    haven't done a security wipe yet as I'm hoping there's a method that won't need me to reinstall everything

    any help would be much appreciated...
    07-25-11 06:10 AM
  2. odd002's Avatar
    sorry, forgot:

    BB 9780
    OS ver 6 bundle 2647 (v6.0.0.600)
    desktop ver 6 bundle 2647
    07-25-11 06:13 AM
  3. mike22's Avatar
    Go back to desktop 6.0 and it will work on 9780 ! and shut off auto up date on desktop. after thats done 6.0.0.600 will work
    07-25-11 06:39 AM
  4. odd002's Avatar
    Go back to desktop 6.0 and it will work on 9780 ! and shut off auto up date on desktop. after thats done 6.0.0.600 will work
    thanks, will give it a go...
    07-25-11 08:52 AM
  5. odd002's Avatar
    HI Mike,

    have tried Desktop Software v6.0.2 B45 but had same issue... in process of trying v5.0.0 B28
    07-25-11 10:02 AM
  6. odd002's Avatar
    V5.0 no better.

    Don't want to try a security wipe at the moment unless I know it will resolve the issue...

    Any other ideas??

    Gus
    07-25-11 10:58 AM
  7. mike22's Avatar
    Same thing happened to me ! DESKTOP 600.b042
    1. unistall current d/t
    2. install 600.b042
    3. reboot pc
    4. install the os ur trying to use,dont forget del vendor
    5 finally open loader and install

    hope this works for u ! ! !
    Last edited by mike22; 07-26-11 at 07:51 PM. Reason: details
    07-26-11 07:42 PM
  8. odd002's Avatar
    HI Mike,

    Delete vendor?

    Gus
    07-28-11 04:43 AM
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