Your RealTime session ID is RT23113333322.
You are now chatting with 'Jonelle'
Jonelle: Hi! My name is Jonelle with the Verizon Wireless Sales Team. I am available to answer your questions and help you place an order. May I have your name, please?
You: Kevin
Jonelle: Hey Kevin, how may I help you today?
You: I recently spoke to Verizon by phone and they indicated that the Blackberry Z30 would be available on all channels starting Fri the 14th of Nov. Why isn't it listed as coming with a date on the web site?
Jonelle: I am not sure. It should be listed soon I assume. We dont know when the website changes but it changes constantly.
Jonelle: But it will be launched on the 14th of Nov.
You: As a long term customer and Blackberry user I'm disappointed Verizon doesn't make it easy to see info on web site. Maybe if they did they might sell more Blackberry phone creating a win win situation.
Jonelle: I recommend searching for the phone online and reading up on the specs for now until it is available. But it will be available online on the 14th and they might start advertising it soon but we dont know when.
You: As I stated, I'm disappointed. I know the specs and want to buy the phone but even though it's been known for awhile that the release is the 14th there is no advertising and it's 10days before release. This doesn't help non Blackberry users or Blackberry users on another platform change to Verizon. I feel it's another missed opportunity.
Jonelle: Yes I totally understand where you are coming from. It should be advertised a little more to get more black berry users but we dont really have control over how they advertise. I really apologize for the inconvenience and Im sorry that you are disappointed. If you really want to phone you will be able to purchase it on the 14th. I was a black berry user myself but not any more.
You: Thanks for you response.
11-05-13 10:32 AM