1. skstrials's Avatar
    Z30 Proximity and Light sensors not working-img_20160912_210710.png

    I he noticed that my Z30 does not do the hold to stay on feature. So I did the bbve test and that was the result.

    I disassembled the phone to reconnect the connectors but I am getting the same thing.

    Any ideas on what the issue is?

    Posted via CB10
    09-12-16 11:20 PM
  2. skstrials's Avatar
    The sensors are physically not broken so I do not see how they can just stop working all of a sudden.

    Posted via CB10
    09-12-16 11:24 PM
  3. c-5cc's Avatar
    Same thing happened to me. After a brief call to BlackBerry tech support, they sent me a brand new / refurbished one. Very easy process

    Posted from my Z30- best phone I've ever owned.
    09-13-16 06:41 AM
  4. fireater1968's Avatar
    So they gave u a refurbished phone even if off warranty?

    Posted via CB10
    11-13-16 03:28 PM

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