1. Garden Goddess's Avatar
    I'm excited to get my new Z30 and get started with it. I set up my new login and password on my Z30 and saved all the info. I went to my computer to confirm the connection and it is not recognizing my password. I'm very confident it is correct. the verification question for password reset is not accepting either which is very odd too. I wrote all answers down so I'm really confident they are correct. I'm not sure what to do now?
    02-26-14 08:15 PM
  2. zocster's Avatar
    Hi there, welcome to CrackBerry! I take it you are having issues with your device password? There is a show password option when you type that in?
    02-26-14 08:19 PM
  3. Garden Goddess's Avatar
    Would I do this on my BB or on my computer? I don't see where this is.
    Thanks for your help!
    02-27-14 05:31 AM
  4. DaFoxGrey's Avatar
    To the right of the slot you key in the password, on your Z30, is a icon that looks like an eye.
    Tap that to show you password, so you see how it is typed it instead of asterisks.
    That way you can make sure the way you entered it into the Z30 matches what you remember or wrote down.
    02-27-14 08:24 AM
  5. Garden Goddess's Avatar
    yes thanks that is a good feature. I did that as I was setting it up so I'm positive I typed the right password. I'm not sure how to even get it reset now
    02-27-14 11:44 AM
  6. DaFoxGrey's Avatar
    Was your Blackberry ID a carry over from a previous device or did you set up a new BBID?

    If new, you can completely wipe the device, reinstall the OS, and you are back to vanilla as far as getting into the phone. Just create a new ID.

    If it is a carry over, the only options I know of are here, but I suspect you have tried this:
    How do I reset my lost or forgotten BlackBerry ID password? - User Guide - BlackBerry ID
    02-27-14 01:21 PM

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