Z30 is on but screen is off

I was just wondering if any of you guys ran into this problem. I don't know what happened but my Z30 suddenly went off and I thought it was restarting. I then pressed the power button and the phone wouldn't turn on, but if I tap on the screen I can hear the keyboard tone and if I keep pressing random buttons I can hear the voice control going on and off. If I plug it in my laptop, the BlackBerry Link detects the device. The notification light would also blink (I guess I got an email or something), but the screen is still off. Thanks!

When in doubt I suggest removing the rear case - and with a full charge - reboot ( mildly and momentarily pressing both the increase and decrease volume keys).

It appears the rear case may not fit well or seat well - in some instances.

Give this a try.

Posted via CB10

Something loose, like the one here?

Me thinks it's the software issue. Have seen this twice in a week and had to switch off and on.

Posted via CB10