1. gothicave's Avatar
    10.3 is great.....except that during virtually all calls the phone will do random things like dial other contacts, bring up the task list, open music, etc. Anyone else having this issue? Done several reboots, to no avail. Never had an issue with 10.2

    As an aside, this same issue plagued my partner's new Passport right out of the box, so much so that he sold it and reverted back to z10.
    02-28-15 12:10 PM
  2. anon(9208252)'s Avatar
    Try loading this if your on 2267 , just make sure you delete the two qc files.

    OS upgrade files [Passport Only] - Page 18 - BlackBerry Forums at CrackBerry.com
    02-28-15 12:38 PM
  3. FF22's Avatar
    Sounds like the proximity sensor which detects your CHEEK is not kicking in so that if your ear or cheek or stray finger hits the screen, the screen reacts and does something. The proximity sensor is suppose to turn off the screen and prevent stray touches.

    Download Blackberry Virtual Expert (it may be included in newer versions of the OS). It contains a series of tests.
    02-28-15 05:01 PM
  4. gothicave's Avatar
    the phone passes all tests on VE. The proximity sensor works at the beginning of call, but then the screen comes back on and you are right, my cheek activates other functions. Very annoying.
    02-28-15 07:05 PM
  5. FF22's Avatar
    Try a restart:

    Press and HOLD both vol Up/Down buttons. Keep holding while the screen goes fully black (ignore the screenshot), keep holding through the Black/White logo and when the Colored Logo shows up, release those buttons.

    For the Z10: If you have the STL100-1 variant the volume button reset method doesn't work. In that case, Press and HOLD the Power On Button until you see the LOGO as above
    03-01-15 03:13 PM

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