1. bops2466's Avatar
    Hi All,

    I'm in the process of upgrading from a z10 to z30. Got my new device this afternoon and got it up and running. Did a OS update and installed All worked fine. the phone was receiving emails and notifications. I then powered the phone down to insert the sim and SD cards and have not been able to turn it back on. I get the red led flash on for a second but that's it. Tried reloading the OS. Tried loading a 10.2 OS but no luck.

    Any ideas or is this phone phucked?

    02-23-15 01:25 AM
  2. Oglon3r's Avatar
    Try everything mentioned on this post

    To summarize run autoloader or try hard reset.

    Supporting the people's struggle worldwide via my STA 100-5, Z30.
    02-23-15 04:54 AM
  3. bops2466's Avatar

    Tried all that. Looks like the phone works but the screen is black. The notification LED blinks and BB Link recognises the phone connected to the computer.

    Anything else I can try? This is so annoying as the phone is less than 24 hours old.
    02-23-15 04:00 PM
  4. TrueKulcha's Avatar
    Have you tried reloading the OS via autoloaders? You can also connect to link and do a factory restore if you're more comfortable with that.

    Posted via CB10
    02-23-15 08:45 PM
  5. ExplicitPromo's Avatar
    Another blank screen z30

    We need a warning, a sticky In the forums warning users about this. Every hour there is more and more people with this issue

    My is doing the same. So far I have got it to the point where it works properly when plugged in but after a few wake ups it stays black

    I did hard reset, hold volume up and down till it restarts a few times then I did get it to come on. Then I reinstalled 10.2 using autoloader, it didn't help. Tried 10.3 again and no luck

    I'm going to try wiping and going to a different 10.2

    Something in 10.3 is not playing well with some z30's. BlackBerry must get us a fix fast

    Posted via CB10
    03-02-15 05:44 PM
  6. ExplicitPromo's Avatar

    BlackBerry have now Admitted it's an issue.

    Posted via CB10
    03-03-15 12:00 PM

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