1. abdullah1982's Avatar
    Been using Z10 for last 5 months and everything worked fine.

    Upgraded to Z30 yesterday and see a very strange and very annoying problem. When I do BBM voice or video call, my voice doesn't go over and the person on other end can't hear me at all. Although I can hear them clearly. Videos work fine and so do screen sharing. But voice doesn't work at all.

    Please help me out.

    I also tried searching for update and even though BBM shows in my list of installed apps in BlackBerry World but opening it says "unavailable for your device"

    Please help me out someone.

    Posted via CB10
    11-09-13 11:24 AM
  2. Insync's Avatar
    I assume you've tried volume in settings, rebooting, etc.

    Posted via CB10
    11-09-13 11:48 AM
  3. abdullah1982's Avatar
    Yes have tried it all. Just for info, I installed BBM channels yesterday.

    Although I didn't try BBM calls before installing channels

    Posted via CB10
    11-09-13 12:07 PM
  4. TrueKulcha's Avatar
    I would delete bbm and reinstall fresh. I think I had a similar issue on my 9900 one time and that's what I did

    Posted via CB10
    11-09-13 12:19 PM

Similar Threads

  1. BBM Messages not getting through to one contact
    By glennster28 in forum BlackBerry 10 OS
    Replies: 3
    Last Post: 11-06-13, 11:46 AM
  2. "Official" 10.2 installed through Sachesi
    By lcgoldman in forum BlackBerry 10 OS
    Replies: 16
    Last Post: 10-31-13, 03:18 PM
  3. How can I make a video call through my Sim card not over BBM?
    By Rame Khaleel in forum BlackBerry 10 OS
    Replies: 15
    Last Post: 10-31-13, 09:56 AM
  4. Problems transferring data through Link from Z10 to new Z30
    By chris downey in forum BlackBerry Z30
    Replies: 1
    Last Post: 10-29-13, 06:43 AM
  5. Joining BBM groups through QR
    By MrGlenn in forum General BBM Chat
    Replies: 2
    Last Post: 10-27-13, 02:13 PM