[teslatradeup]

Hi Guys,

I've been experiencing a problem with my new Z30 and I'm trying to pinpoint if it's a hardware or software problem.

I find that quite often, I have to swipe up twice to unlock the Z30. It seems to happen more when I take it out of my pocket, after not using it for a bit. Has anyone else experienced this?

I had the same issue with the Z10 when I first got it - however it was fixed with a software upgrade. It was a known bug when the phone was locked within the Hub. On my Z30, it doesn't matter what screen the phone was on when it was locked...

Thanks!

[mad_mdx]

Hey try getting the bbve app by blackberry, it can run a test to check that your touch screen senses properly.

[teslatradeup]

Thanks for that! Completely forgot about that app! I'll check it out and revert back.

Posted via CB10

[yvpan1]

yeah sometimes my Z30 does that too but not a big deal for me. the 10.2.1 OS will fix it. just be patient..

[fromhereonend]

I find that a nice smooth slow swipe works best for me

Posted via CB10

[Atmarix]

Same thing used to happen on my z10. It didn't happen often though, I thought it was the screen protector interfering

Posted via CB10

[Chris Murphy]

I find that a nice smooth slow swipe works best for me

Posted via CB10

Yep, I agree with what he said. With my Z10 I could just quick flick up with no thought. With the Z30 I need to be smoother with it, or it can take 3 swipes to get it unlocked.

Swiped on a beautiful AMOLED BlackBerry 10.

[Spawn12]

Don't have this issue on mine, I even have the protector that came with the phone still on.

But I can flick very quick and it will still bring up the lock screen.

Posted via CB10

[teslatradeup]

This happened in both 10.2 and ?now on the leak 10.2.1.

Ran through the diagnostic tool and everything looks good...

I do have a screen protector - an iShieldz. But I had one on my Z10 and it was fine. It was doing this the stock protector too..

I did restore from a backup... should I try a fresh wipe and re-download all my apps?

Posted via CB10

[Spawn12]

This happened in both 10.2 and ?now on the leak 10.2.1.

Ran through the diagnostic tool and everything looks good...

I do have a screen protector - an iShieldz. But I had one on my Z10 and it was fine. It was doing this the stock protector too..

I did restore from a backup... should I try a fresh wipe and re-download all my apps?

Posted via CB10

Wouldn't hurt to try it, perhaps try and set the phone up as new ie don't restore from a backup and see if that alleviates the issue.

Posted via CB10

[mad_mdx]

Silly question but make sure you are starting at the absolute bottom of the glass, below where the screen starts. Otherwise good luck!