Originally Posted by
Stomps01 Yes but I did a factory reset last night and it happened again....
Posted via CB10
Factory reset is not the same as security wipe.
Go to settings, scroll down and click on "Security and Privacy". Select "Security Wipe" option. It'll ask you to enter "blackberry" in a box to confirm this action. Once clicked, it'll take a few minutes to go through the process.
Make sure your phone has adequate charge left, else plug it in so that you avoid any OS corruption while wiping the phone.