1. ArithomasII's Avatar
    Received my z 30 and I was amped. .... until I tried to SS... someone please say I'm doing it wrong (hold the volume rockers at the same time) if not I'm going to have to return it. SS is essential for me more than android apps.

    Posted via CB10
    03-07-14 05:57 PM
  2. eldricho's Avatar
    Have you tried a reboot? Sometimes when I go days without rebooting it kinda gets stuck and won't screenshot till I reboot
    Hold both the up and down volume rocker at the same time (middle media key button is not required) is the method to screenshot
    Also do your rockers work normally with the music player? Both of them?


    Posted via CB10
    03-07-14 06:02 PM
  3. PatrickMJS's Avatar
    I had this issue and needed to get a replacement unit. To verify whether it really is a hardware issue, go to BlackBerry World and install the BlackBerry Virtual Expert. Go thru the keypad tests and see if your volume up & down & play buttons are working properly. If not, a warranty replacement should be available. If the hardware is ok, then it must be a software issue.

    Let me know what you you find out.

    Posted via CB10
    03-07-14 06:06 PM
  4. Munx's Avatar
    If you have workspace activated, screenshots are automatically saved to your workspace pictures, even if you are in personal space when you take the screenshot.

    Posted via CB10
    03-07-14 06:13 PM
  5. ArithomasII's Avatar
    When I opened the camera it worked. (both rocker buttons) I'll download the assistant And see what happens. I haven't reset it. I'll try that also. I'm loving this phone so far

    Posted via CB10
    03-07-14 06:20 PM
  6. ArithomasII's Avatar
    Reboot it is. Thanks for helping this old blackberry newbie out.


    Posted via CB10
    03-07-14 06:24 PM
  7. Shanerredflag's Avatar
    I had the same issue...reboot after updating did the trick:
    Screenshot problems?-img_20140309_140642.png

    Is that a Z30...yes, yes it is.
    03-09-14 03:12 PM

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