1. zahreimad's Avatar
    the screen display goes blank,when i make a call or recieve a call, i tap om the screen & no display.it happened like after a minute during the call.anybody has this problem.any solution please.
    01-26-14 10:48 PM
  2. GiantSchnauzer's Avatar
    Maybe it has to do with a problem with the proximity sensor during calls because it's supposed to go blank during calls when you hold it to your head to save battery. Read about some people having a bug like that.

    Z30, a bit in the heavy side but the Carbonate beta case rocks!
    01-26-14 11:46 PM
  3. kauaigirl63's Avatar
    Mine does that too. Even in speaker mode when not near my head.

    Posted via CB10
    01-27-14 01:47 AM
  4. zahreimad's Avatar
    yes mine in the speaker mode,when its away from my ear.i can't end the call.
    01-28-14 05:53 PM
  5. jasonvan9's Avatar
    Do you have a screen protector ? Could be a source of the problem

    Posted via CB10
    xhead75 likes this.
    01-28-14 08:58 PM
  6. kauaigirl63's Avatar
    I do. I'll try removing it and see if that makes a difference.
    01-30-14 04:01 PM
  7. Unidentified User's Avatar
    Pressing the power button should reactivate the screen.

    Posted via CB10
    01-30-14 04:31 PM
  8. zahreimad's Avatar
    yes, i do have a screen protector,may be that's the problem.
    01-30-14 08:53 PM
  9. xhead75's Avatar
    Run the sensor tests in BBVE.

    the screen display goes blank-img_20140130_215750.png

    Posted via CB10
    01-30-14 08:58 PM
  10. kauaigirl63's Avatar
    What is BBVE and how do I get there
    02-01-14 02:23 PM
  11. Unidentified User's Avatar
    What is BBVE and how do I get there
    BlackBerry virtual expert, you can download it from BlackBerry world.

    Posted via CB10
    02-01-14 04:43 PM

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