03-08-14 03:42 PM
29 12
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  1. NamelessStar's Avatar
    Got a phone call from blackberry with an apology and was given some
    Free blackberry accessories for my z30.

    Was actually nice that blackberry bothered to ring me personally
    From the customer loyalty department.

    She had even got my old account working just
    Shows what a good blackberry staff member can do.
    This is what I expect from loyalty dept much easier to make some one happier than replace with another customer. I have seen some insane things given away by them to make up for idiots.

    Posted via CB10 on my blazing fast Z30 on 10.2.1.2141
    03-08-14 01:27 PM
  2. aha's Avatar
    It is true and I have the ticket number in my email I will email john chen
    With the ticket id and see if he gets back in touch.

    I'm really seriously pissed of with blackberry it's disgusting.

    Does any one have a complaints email or phone number I can call from uk
    That's terrible! I hope you get your device for free and the tech support learns a big lesson so he never forget how to be professional.



    Posted via CB10 with Z30 on 10.2.1.2141
    03-08-14 02:26 PM
  3. aha's Avatar
    Got a phone call from blackberry with an apology and was given some
    Free blackberry accessories for my z30.

    Was actually nice that blackberry bothered to ring me personally
    From the customer loyalty department.

    She had even got my old account working just
    Shows what a good blackberry staff member can do.
    Glad that everything is resolved, enjoy your Z30.

    Posted via CB10 with Z30 on 10.2.1.2141
    03-08-14 02:27 PM
  4. BernFlo's Avatar
    I had Blackberry support hang up on me, I'm sure she didn't know how to resolve the issue so that was her way of ending the call. I was annoyed that I held on the phone for her a very long time while she said she would try and ask someone else for assistance. I was annoyed but after reading your story, I much prefer being disconnected than called names.

    Sorry that happen to you, I'm sure it was very upsetting. Glad they made it somewhat better! Enjoy your phone and don't let anyone ruin it for you.
    03-08-14 03:42 PM
29 12

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