1. singhavi's Avatar
    Guys please help if you can.
    I have just got the z30.. currently using the z10. I cannot add my main work email account! I'm trying to add it via active sync, it works on the z10 but when I add the details and press next on z30 says login details are wrong or need updating... the details are correct I have checked them tons of times, I have mirrored the setting of the z10... really frustrating as I can't get to use the new phone... any thoughts which may assist me?

    Posted via CB10
    11-20-13 12:29 PM
  2. jaydee5799's Avatar
    I have to add active sync for my work as well.
    Did you choose Advanced and put in your information correctly? Do you have an imap and smtp username?
    That's what I was missing. As soon as I added, it worked.
    11-20-13 12:38 PM
  3. singhavi's Avatar

    Yes using advanced and have inputted the correct information. I have checked the details and they work. I'm using them on my z10! Anyone any help?

    Posted via CB10
    11-20-13 03:04 PM

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