I have owned my unlocked z30 for almost two years and have had no problems.
It received the 10.3.3 update over the air a few weeks ago and it after the update the hub was glitching bad so I did a factory reset and everything was all good phone worked normal absolutely no problems
So about a week later I sold the phone on eBay the buyer had zero (feedback)
About a week later the buyer said the phone wasn't working properly.
When you open the settings and the window opens it goes blank There is also some of the other factory installed apps not working.
I put my SIM card in and can make phone calls and the phone I call rings but on the blackberry there is no sound of the call going through also it will not connect to the internet
Im to attach the video they made.
Need help with blackberry z30
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- 03-06-17, 07:44 PMSkidoo583Need help with blackberry z30
- 03-06-17, 07:46 PMconite
Settings going black is a known issue with 10.3.3. Only cure is an autoloader.
- 03-06-17, 07:48 PMSkidoo583
So the buyer probly didn't cause this by the sounds of it??
- 03-06-17, 07:49 PMSkidoo583
Can I use the blackberry desktop to do the fix.
- 03-06-17, 08:04 PMconiteUnlikely.
- 03-06-17, 08:06 PMconite10.3.3 has been pulled pending fixes, so if the buyer plugs into Link, it won't help him.
The ONLY solution is autoloader. - 03-06-17, 08:14 PMSkidoo583Ok thank you for the help.
- 03-06-17, 09:27 PMSkidoo583
It's been awhile since I've done an auto loader. But if I remember right you can't go down in the os number correct?? If that's true how can I fix this problem if no fix has been released
- 03-06-17, 09:39 PMconiteUse the 10.3.3.2205 autoloader again. It is unlikely to happen twice.
- 03-06-17, 09:51 PMSkidoo583Thanks again.
- 03-07-17, 11:11 AMSkidoo583
- 03-07-17, 11:12 AMSkidoo583
Does that look correct for the auto loader??
- 03-07-17, 11:15 AMSkidoo583Need help with blackberry z30
It's doing something. Hope It doesn't mess the phone up more.
- 03-07-17, 11:25 AMSkidoo583
Ok it says I have os10.3.3.1463
Seems to be working now. Going to put my SIM card in and see what happens - 11-09-17, 06:20 PMbraulio_joseIt has happened 3 times to me. It would be nice to know what causes this and have a non destructive solution.
- 11-09-17, 06:24 PMconiteTry the 10.3.3.3057 autoloader. I haven't heard of any reports of black setting screen on that.
You could also give the full blitz a shot if you don't want to wipe. - 11-09-17, 08:08 PMbraulio_joseWith Sachesi? Am I mistaken if I believe I need to get to settings to put the device on development mode? I could not do it if I can't do that. Am I wrong?
- 11-09-17, 08:24 PMconiteNo need for development mode on either Sachesi or DBBT.
But no guarantee that the non-destructive update method will clear out the problem. - 11-09-17, 08:48 PMbraulio_joseUntil now Sachesi does not connect. I'll have to try with DBBT but I am not very optimistic.
Etc.Code:[20:47:42] Communication Error: 1 (Connection refused) from 169.254.122.153
[20:47:44] Communication Error: 1 (Connection refused) from 169.254.122.153
[20:47:44] Communication Error: 1 (Connection refused) from 169.254.122.153
[20:47:48] Communication Error: 1 (Connection refused) from 169.254.122.153
[20:47:51] Communication Error: 1 (Connection refused) from 169.254.122.153
[20:47:54] Communication Error: 1 (Connection refused) from 169.254.122.153
- 11-09-17, 09:39 PMconiteReboot both phone and computer.
- 11-10-17, 12:08 PMbraulio_joseHi.
That does not solve the problem. Anyway, the other times it happened I was able to connect during some seconds using BlackBerry link and then the connection stopped working. Therefore it is impossible to backup or to sideload anything.
I think I know what's happening! Any connection that uses certificates fails. In fact, I can use the BlackBerry browser or Browsie Browser with any site that does not use HTTPS. The Crackberry app does not let me login since it uses HTTPS, for instance. Amazon App Store does not work. BBM says it lost connection. Etc. Anything using certficates fails. That is why a lot of functionality fails, including BlackBerry id not being able to authenticate. I think that is the causality of the blank settings screen.
Guess what? Whatsapp for BlackBerry works! :rotfl: I guess they are not using the certificate store.
Do you know of any command I could run from BGShellPlus that could revive the certificate store? I see that there are at least two certificate commands: certmgr_pps and certutil.
Bests, - 11-10-17, 02:01 PMbraulio_joseI've been investigating and I think certmgr_pps actually runs the service for certificates management. It can not be run manually.
/var/log has info about what could be wrong but I don't have permissions to read the files there.
My hypotesis is that on some hard reboots (turning off and then on, not just restarting), something gets corrupted, maybe the filesystem (this always happens after turning off and then on the phone). Then the certificate service and maybe others are not started. Since there are many service that depend on the certificate management service to start those are not started (Wifi, VPN, etc.).
It's a shame a phone does something like that out of nothing. :rolleyes: