1. Andy Hart's Avatar
    The native video app in BB10 is not showing any picture after update to 10.3.1.1767 (2558), only sound. Luckily the native picture app does show video with picture and sound.
    Anyone confirm this?

    Posted from my trusty  Z30 
    03-14-15 02:38 PM
  2. dslocumb's Avatar
    Just tested mine on my Verizon Z30. Works fine. Try a reset (press and hold volume-up and volume-down keys until the device resets.)
    03-14-15 02:43 PM
  3. Andy Hart's Avatar
    I did do that after the upgrade but I'll try it again, thanks for the reply.

    Posted from my trusty  Z30 
    03-14-15 02:47 PM
  4. Andy Hart's Avatar
    Unfortunately the reset didn't work, I still have no picture using the native video app, I'll have to do further experiments to find the cause.

    Posted from my trusty  Z30 
    03-14-15 02:56 PM
  5. m69c44's Avatar
    Just tested it on a z10 works fine. I just did the upgrade this morning.

    Posted via CB10
    03-14-15 02:59 PM
  6. bh7171's Avatar
    How is it running on your Z10 getting ready to do mine.

    Z30-simply the best touch BlackBerry 10.3.1.1767
    03-14-15 04:01 PM
  7. CDN_Brat's Avatar
    This happened to a friend of mine with video he took from his phone. If multiple hard resets don't fix your only option maybe to reload your device. My friend hasn't had time yet to do this on his device so I can't tell you the outcome there, only that you aren't alone. Good luck.

    Posted via CB10 with my BlackBerry Z30STA100-5/10.3.1.2267
    03-14-15 05:48 PM
  8. cbvinh's Avatar
    ShopBlackBerry Z30, videos play fine with native video app, for both user recorded and BlackBerry World purchased (for when they had videos).
    03-14-15 06:02 PM
  9. Shifty88's Avatar
    Z30STA100-5/10.3.1.2558 direct from BlackBerry works fine with videos I've downloaded, recorded, and ones on websites like YouTube.
    03-14-15 06:22 PM
  10. Andy Hart's Avatar
    OK, so it's not a problem for most, I'll try a few more resets, thanks.

    Posted via the Android CrackBerry App!
    03-14-15 06:59 PM
  11. cbvinh's Avatar
    OK, so it's not a problem for most, I'll try a few more resets, thanks.
    Good luck! Hopefully you won't have to wipe and install.
    03-14-15 08:04 PM
  12. mcguire_michael's Avatar
    Andy, I had the same issue after putting a 10.3.1 leak on my Verizon Q10. I then upgraded again with the latest leaks last night, thinking maybe the issue would go away. It didn't. So I backed up everything -- Remember notes, passwords -- and transferred all files to my memory card. Then I took the plunge: security wipe. The issue went away. The only strange thing I am seeing is that clouds (Box, Dropbox and OneDrive) load slowly inside File Manager. But my videos are working again. It was inconvenient -- putting in all my accounts again and setting up certain apps -- but the security wipe did something right.
    03-14-15 08:12 PM
  13. CDN_Brat's Avatar
    Sorry Andy my buddy is on the same update as me now and the issue didn't go away on his phone either. I'm guessing it's going to have to be a reload of the OS.

    Posted via CB10 with my BlackBerry Z30STA100-5/10.3.1.2267
    03-14-15 09:40 PM
  14. nah.uhh's Avatar
    Try opening the video app menu and switching between date and library

    PassportSQW100-1/10.3.1.2480 | any questions? Feel free to shoot me a msg @ http://www.pin.bbm.com/C003EA0BE
    Shifty88 and FF22 like this.
    03-14-15 09:45 PM
  15. CDN_Brat's Avatar
    Hey Andy, confirmed on my friends Z30 that the reload did the trick. It's working fine again.

    Posted via CB10 with my BlackBerry Z30STA100-5/10.3.1.2267
    03-15-15 01:58 AM
  16. Andy Hart's Avatar
    Thanks to all and especially nah.uhh, the problem is now resolved and it was as simple as changing from Date to Library, I changed and the videos played correctly with picture and sound, I then changed back to Date and videos still played correctly. Thanks again.

    Posted via the Android CrackBerry App!
    FF22 likes this.
    03-15-15 07:21 AM
  17. mcguire_michael's Avatar
    If only I had known that before the security wipe!

    Posted via CB10
    03-15-15 07:43 AM
  18. Shifty88's Avatar
    What a strange fix.
    03-15-15 08:50 AM
  19. FF22's Avatar
    What a strange fix.
    Aren't computers amazingly logical!!!! And smart?? phones are computers.
    03-15-15 10:29 AM

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