1. CrackBerry Question's Avatar
    I have a blackberry Z30 STA100-5 whose touch is not working. Its able to boot and display but the touch is not working. everything else appears to work fine. I would like some solution on how to fix this problem of the blackberry Z30.
    09-16-15 07:33 AM
  2. jaydee5799's Avatar
    have you tried reloading the OS?
    09-16-15 08:04 AM
  3. Nneka Manda's Avatar
    I have reloaded the OS, but still the same problem of touch not working continues
    09-17-15 07:11 PM
  4. dangerousfen's Avatar
    Sounds like a hardware problem.

    You could try to replace the screen yourself or maybe the connector from the screen to the motherboard has come adrift.

    If you are still under warranty, get it replaced.

    "Z30 STA100-2 UK" Get's a Ten from Fen.
    09-17-15 08:25 PM
  5. FF22's Avatar
    It sounds as if the device is damaged. Did you drop it or get it wet? Warranty or insurance?
    09-17-15 08:32 PM
  6. DaFoxGrey's Avatar
    If you happen to have a USB to Go plug adapter, plug a mouse into the Z30's USB port, the device will detect it and use it as a pointer device.
    If you can move the pointer and click to open and close apps, using the pointer as you would your finger touching the screen, then your digitizer may be bad.
    • If under warranty, seek service/replacement.
    • If not, you can have it repaired or do it yourself if you have the tech-knowledge and tools.

    Z30 tear down:

    NOTE: In the tools needed part, they described the screw driver as a "T4 Philips". That is incorrect, it is a "T4 Torx"

    You can pick up parts needed online, search for "Screen & Digitizer Complete Assembly"
    Be aware that the Z30 Verizon branded model, STA100-3, does have a different physical screen frame from the other Z30 models that is not interchangable, so check you model and order the correct parts.
    09-18-15 09:11 AM
  7. Stomps01's Avatar
    Happened to me and it was a loose ribbon. I had taken the phone apart before that.... did you have your phone apart?

    Posted via CB10
    09-19-15 06:36 PM

Similar Threads

  1. Can I get 10.3.2 on my P'9982?
    By Lee Sykes in forum BlackBerry P'9982
    Replies: 8
    Last Post: 04-24-16, 05:38 AM
  2. Nothing like the 9900 as a work phone and CrackBerry on 9900
    By Mr4aces in forum BlackBerry Bold 9930/9900
    Replies: 24
    Last Post: 10-18-15, 10:36 AM
  3. Why does Blackberry Protect does not work after the new update
    By CrackBerry Question in forum Ask a Question
    Replies: 5
    Last Post: 09-18-15, 07:45 PM
  4. How to get back 2G only Option.
    By SeBEx123 in forum BlackBerry Passport
    Replies: 15
    Last Post: 09-18-15, 01:11 PM
  5. I deleted my photos by mistake, how can I get them back?
    By CrackBerry Question in forum Ask a Question
    Replies: 2
    Last Post: 09-16-15, 04:15 AM