1. slade632's Avatar
    Hi all,

    I recently had an issue with my Z30 mic. When I make phone calls no one can hear me on the other side of the phone call (i've checked my audio is not on mute). This is the same issue when I make a call using BBM voice. however when I use speaker phone everything is perfectly fine. Also I've ran the Virtual expert audio and the phone audio works fine as well.

    I am kinda getting frustrated as I don't have any leaks on my phone I'm on 10.2.1 (official from Telus)

    anyone have an issue such as this?

    it almost seems like a software issue because the mic works for sound hound, voice notes and speaker phone calls... just not regular calls...

    thanks in advance!
    08-03-14 12:42 PM
  2. jaydee5799's Avatar
    I think you would probably need to reload your OS.
    08-03-14 12:55 PM
  3. BlackberryAtQuadra's Avatar
    We had the same issue with two Z10s. It wasn't a software issue, we have sent phones to a service and after repair issue was fixed.


    Posted via CB10
    08-03-14 01:13 PM
  4. rimaddicted's Avatar
    Same with a z10, sent it back for repair at BlackBerry. It's ok now.

    Posted via CB10
    08-03-14 02:01 PM
  5. RDZONE99's Avatar
    I got an issue with my z30! May have to take it for repairs....good thing I'm still under warranty

    Posted via CB10
    08-05-14 01:39 PM
  6. slade632's Avatar
    Hey all thanks for the input, I'm sending the phone back because an os restore didn't do anything

    Posted via CB10
    08-05-14 08:06 PM

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