1. s7ark's Avatar
    Hi all.

    I finally got a Z30 and it seems like a fantastic phone, but I can't seem to move my data from my old 9900 to it. I tried using the BB Link transfer data function and it seems to go all the way through, but then at the end says it couldn't copy the data from my old phone and to verify that my 9900 is still plugged in. Which it is.

    I also tried restoring the Z30 from a legacy back up and it copied my contacts, but all my texts are blank and none of the pictures or anything came with it.

    I have googled for the last while and can't seem to find a solution for this. Can anyone please point me in the right direction?

    Thanks!
    05-29-14 07:24 PM
  2. dslocumb's Avatar
    Just did a 9900 to Q10 device switch for a friend this morning. Are you using the newest version of BB Link? Have you tried with both devices connected at once? (BB Link gives you that option - you need two USB cables.)

    Switch Devices wizard failed, but I was able to transfer data from one to the other outside of this wizard with both devices connected.
    05-29-14 07:58 PM
  3. kthhrrsn's Avatar
    Try the Device Switch app. Works brilliantly. You'll need to download it on both devices & ensure that both are on the same wifi network.

    http://appworld.blackberry.com/webst...ntent/27535024



    Keith. Posted by CB10 using Z30.
    05-29-14 08:15 PM
  4. dslocumb's Avatar
    Yes... Had the person been local to me, I would have used this app as well. Was dealing with a non-technical person, so I remoted to their PC and used Link.

    Posted via CB10
    05-29-14 08:37 PM
  5. s7ark's Avatar
    Thanks for the ideas everyone. It turned out it was a faulty USB cable. I used a different one and Blackberry Link worked just fine, if a bit slow.

    This Z30 really kicks ***. Shame they didn't market these better. I showed it to my friend last night and she thought it was fantastic. She didn't know that Blackberry made phones like that; she thought it was some new variant of Android.
    05-30-14 07:34 PM

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