1. CrackBerryTorch9800's Avatar
    Hey guys,

    So what better place to turn for help the the Blackberry Z30 forums on Crackberry. So these are the issues I am having with my phone, a majority of them are since the 10.3.1. update.

    - More general freezes then on my Z10
    - After using Igrann, 9gag (most consistent) and then other apps my phone freezes for 30 seconds to 2 minutes. Totally unuseable.
    - The volume rocker causes the phone to glitch and it takes forever to go up or down. If I am watching a video the video will freeze trying to get the volume changed.
    - The phone call screen is incredibly laggy. When I answer a phone call or a BBM voice call it will vibrate for another 2-3 rounds after I have accepted the call or declined it. Then it will again take a little bit longer to actually switch to the call screen.
    - other small issues are popping up every once and a while.

    Is anyone else having this issue. I am concerned that the phone may be damaged but its mainly been as a result of the 10.3.1 update that this has happened.

    Any help is always appreciated.
    04-02-15 10:06 AM
  2. steakman911's Avatar
    Well If I was you...I would do this:

    Delete all your Android APPS. you can always DL them again later even if you paid for them - you wont have to re-pay again.
    Do a back up of your most important stuff using "Back UP Pro" - back it up to BOX.
    Take your SIM and Micro SD cards out of your device
    Then go to: Settings/Security/Device Wipe - do the procedure to wipe your device.
    Upon proper re-boot you will likely be asked if you want to check for updates - do so.
    If not..continue your set up - once set up with all of your accounts - then check for OS Update
    Update your phone with the latest OS avail to you.
    Re-load your android apps.

    Hopefully a clean install will help...?

    Carl Estes likes this.
    04-02-15 10:46 AM
  3. Nicholas Mauro's Avatar
    Yes ^

    Follow his instructions

    Posted via CB10
    04-02-15 11:02 AM
  4. DFloresT's Avatar
    I have the same problem when i use Igran, 9Gag or crackle....

    Posted via CB10
    04-08-15 06:05 AM
  5. Skidoo583's Avatar
    Need to do a backup and restore, my z30 was having similar issues. Now it works great

    Posted via CB10
    04-08-15 06:10 AM

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