1. hangnthere's Avatar
    I just pulled out the old Z30 after about a year of inactivity to give it some run time for the next few days and I cannot remember the picture password unlock.

    Is there a way to reset it, or bypass it?

    What happens if I use up all my attempts?
    12-19-18 09:34 AM
  2. brookie229's Avatar
    I just pulled out the old Z30 after about a year of inactivity to give it some run time for the next few days and I cannot remember the picture password unlock.

    Is there a way to reset it, or bypass it?

    What happens if I use up all my attempts?
    After the 5th attempt to unlock via the picture password, the screen will ask you to type in "blackberry". Do that, then it will ask you for the device password. Once you do that you have bypassed the picture password and you can set it up again.
    12-19-18 09:45 AM
  3. hangnthere's Avatar
    that's what I expected to happen, however, the device password request didn't show up. it went back to the picture password countdown screen.

    any other thoughts?
    12-19-18 10:08 AM
  4. brookie229's Avatar
    that's what I expected to happen, however, the device password request didn't show up. it went back to the picture password countdown screen.

    any other thoughts?
    How many attempts have you made now? If you cannot remember the device password, I'm afraid you will be out of luck. Did you see the screen where it asked to type in "blackberry"?
    12-19-18 10:15 AM
  5. hangnthere's Avatar
    I'm on "6". yes, I saw and typed in BlackBerry. thanks for helping out
    12-19-18 10:24 AM
  6. hangnthere's Avatar
    I let the phone rest for a little bit, and when I returned, I was rewarded with the device password option. life is good....
    brookie229 likes this.
    12-20-18 12:02 AM

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