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At first I thought i was putting in the wrong password. I went through my 5th attempt and spelled out "blackberry". I stopped on my 8th attempt. I picked it up "wrong" and that was my 9th attempt. I am now getting the warning that on "the data on your device will be erased on the next failed attempt". I have had this Z30 for years, you can imagine the number of contacts and passwords in my keeper. Additional info: screen is cracked, but have been able to use it.
Can you plug into a PC running blackBerry Link and back your data up, before you go any further? I have a feeling though, that you will need the device password in Link to initiate the backup.
Posted via CB10
The PC won't recognize it at all.
You don't need to spell blackberry to wipe your phone since it's a Z series, all you need is your blackberry ID password
Go on the internet (away from phone) and login into blackberry .com with your ID and password. You can do that multiple times without being locked out. I did that until I found out I was actually typing the wrong password
I may have mispoke earlier. I am not trying to wipe my phone, I don't want to wipe it, but I am on my last attempt. I am sure I have been using the proper password.
I have logged into blackberry.com, with my id and password. That password is different than the password I was using for the first screen of my phone.
Thank everyone that have taken the time to respond.