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  1. CrackBerry Question's Avatar
    I am a Verizon customer. Many of their new phones, iPhone, Samsung, Droid, etc have HD quality voice on phone calls. Apparently it is not available of my Z30 (surprise, surprise!) My wife has a iPhone 6 and the difference in clarity is remarkable. I would love to have that feature but I don't necessarily want to go away from BB. Has anyone have any experience with the HD call quality??
    09-01-15 03:12 PM
  2. paulwallace1234's Avatar
    Not available is a load of rubbish, even the first BlackBerry 10 device the Z10 had it, your Z30 certainly supports it
    rick0415 likes this.
    09-01-15 03:31 PM
  3. BB30000's Avatar
    Haha. Whoever told you that was lying. I've had HD calling on both my Z10 and Z30 since day 1. Works great!

    Posted via CB10
    09-01-15 09:53 PM
  4. oldsoul123's Avatar
    Your Z30 does have HD quality phone sound. In fact those two little wholes on the right side of your device are mics for cancelling out superfluous surrounding noise, so that it doesn't affect the clarity of the conversation you are having with someone on the other end. For example, if you are at a loud party, the person you are talking to will not hear all the background noise.

    Rock'n the awesome Z30 STA100-5 on 10.3.2.2168
    09-01-15 09:55 PM
  5. BB30000's Avatar
    09-01-15 10:02 PM
  6. rotorwrench's Avatar
    Something must be wrong with your phone OP. While my brother thinks the call quality between his iPhone 6 and my Z30 are equal in clarity, he says the Z30 sounds much more natural . My sister-in-law says the Z30 is better on all counts than her iPhone 6 in voice . I'm sure it's a little different for everyone but the Z30 is definitely comparable in call quality to any phone out there, except in ear speaker volume maybe. I'm on VZW and I do have HD voice.

    Posted via CB10
    09-02-15 07:43 AM
  7. ronpfid's Avatar
    Do you have to enable HD calling on your phone? Or just with your carrier?

    Just did a chat window with VZW, the rep told me how to enable it on my Note 4, I think that enables it on my line for any phone I use?
    She also said
    "The other person has to have the HD calling capabilities with us (VZW) as well in order for it to work"
    Last edited by ronpfid; 09-02-15 at 01:36 PM.
    jojo beaconsfield likes this.
    09-02-15 12:58 PM
  8. brookie229's Avatar
    The HD call quality on my Passport is OUTSTANDING!
    09-02-15 01:02 PM
  9. astrodan13's Avatar
    I also have a Z30 on Verizon and my calls sound great on each end. Also the Z30 is capable of VOLTE calling while the Z10 didn't have the proper band for it. So when Verizon makes VOLTE available, calls should be even better.

    Rocking a Z30 on Verizon
    09-02-15 04:45 PM
  10. browe3710's Avatar
    I don't have HD calling on my verizon z30. Don't even have to option to turn it on like the newer androids and iPhone. You can look on the verizon website yourself, it's not there. Also HD calling vs standard is night and day and I don't hear it on my z30.

    Posted via CB10
    09-02-15 04:56 PM
  11. astrodan13's Avatar
    If VOLTE is available where you are (not up and running where I am) you may have to call Verizon to get that feature to work. I don't have an IPhone or newer Android phone to see what you are saying. But for a true HD call, VOLTE would have to be implemented. Supposedly Voice over LTE will give a crystal clear call quality. So I would call Verizon if you know it's available near you. The Z30 does "natural sound" due to its 4 or 5 microphones situated around the device. If all your calls sound lousy, run the bbve, the BlackBerry device checker. You may have a damaged microphone and this app will check out all the equipment on the phone. Hope this helps all of you with bad call quality.

    Rocking a Z30 on Verizon
    09-02-15 05:58 PM
  12. astrodan13's Avatar
    I just looked up the specs on verizon and I was wrong on a couple of things. The Z30 is capable of XLTE, while the Z10 isn't. That just let's you get better upload /downloads, much better LTE speeds. The Z30 gets HD calls on BBM since it's over VOIP. The only way to get true HD then would be to have VOLTE rolled out in your area. I'm thinking IPhones and Android has switches to disable some microphones for normal calling and when you turn on "HD" the other microphones are turned on. I could be wrong with this though as I haven't played with either of them. Using voice over LTE will use up more data, so maybe they have a way to switch between CDMA /GSm and VOLTE. If anyone knows, please chime in. I still have good call quality though.

    Rocking a Z30 on Verizon
    09-02-15 06:12 PM
  13. oldsoul123's Avatar
    I just looked up the specs on verizon and I was wrong on a couple of things. The Z30 is capable of XLTE, while the Z10 isn't. That just let's you get better upload /downloads, much better LTE speeds. The Z30 gets HD calls on BBM since it's over VOIP. The only way to get true HD then would be to have VOLTE rolled out in your area. I'm thinking IPhones and Android has switches to disable some microphones for normal calling and when you turn on "HD" the other microphones are turned on. I could be wrong with this though as I haven't played with either of them. Using voice over LTE will use up more data, so maybe they have a way to switch between CDMA /GSm and VOLTE. If anyone knows, please chime in. I still have good call quality though.

    Rocking a Z30 on Verizon
    I know mine reverts to 4g when calling, from LTE, but like you say, the voice quality is really good anyway!

    Rock'n the awesome Z30 STA100-5 on 10.3.2.2168
    09-02-15 06:29 PM
  14. FF22's Avatar
    Okay, I'll ask - is there a setting on the phone, Z30 in this case, that turns HD voice on/off? Or is it merely inherent and there is no switch or setting to control it? And is it or isn't it available on Verizon's Z30.
    09-02-15 06:32 PM
  15. wojt7's Avatar
    No there is no setting on the phone. The phones such as Z10 or Z30 are capable of HD voice natively.
    It is up to your carrier to enable HD voice on their network. Once it is on, your BlackBerry will support it provided it is getting strong enough signal. You will see HD icon on the caller screen when it is on.
    Carmels and FF22 like this.
    09-02-15 08:23 PM
  16. browe3710's Avatar
    Guess I should have said before I have a HTC one m9 that get VOTE and when I use my z30 that option is gone from the my verizon features. Also it does not sound HD when I use my z30. I tried the bbve test for audio and all is good. Now I'm also not saying my z30 doesn't have great sound quality, because it does. but it sounds like what my HTC m9 sounds like without HD call active. So I would have to say this is not automatically on nor is there an option for it.

    Posted via CB10
    09-02-15 08:24 PM
  17. BB30000's Avatar
    Your phone app will display "HD" during the call, assuming the other person has HD as well.
    How is HD call clarity?-img_20150902_234227.png

    Posted via CB10
    09-02-15 10:45 PM
  18. ronpfid's Avatar
    Darn was hoping this would help my low call volume on my Z30
    I've googled this, as well as seen several ppl on here talk about it. I'd love to use my Z30 as my daily phone, but it's just so quiet and hard to hear people. Rats
    09-04-15 01:08 PM
  19. ssbtech's Avatar
    "◾High-Definition (HD) Voice calling requires both parties to be in Verizon 4G LTE coverage area, have HD voice capable devices and be provisioned for HD Voice & Video services. "

    So if you're talking to someone using a carrier other than Verizon, does the HD Voice call feature still function? Or do both parties have to be on the same carrier?

    I know with mine on Bell, HD calls are automatic and the call quality is great.
    09-05-15 01:22 AM
  20. ronpfid's Avatar
    According to the Verizon rep I talked to, both have to be on verizon
    09-05-15 01:39 AM
  21. ma678's Avatar
    Doesn't Passport SE support HD voice? I don't see the HD icon while talking to wife. I used to have it on my other BB10 devices, e.g. Q10, Z30, and Classic.

    Posted via CB10
    10-21-15 02:31 AM
  22. andi-bsd's Avatar
    Mine z30 unlocked. Yes it has HD voice.. awsome. Remarkable.

    Posted via CB10
    10-22-15 06:53 AM
  23. BuryLancs's Avatar
    I have it on my Z30 and its excellent!

    Posted via CB10
    10-24-15 12:20 PM
  24. devin266's Avatar
    I often have the person in talking to complain that my voice is low even though I have phone close to mouth. The I don't think the HD calling is a huge difference at all.

    Posted via CB10
    10-31-15 09:52 AM
  25. Technarch's Avatar
    Try using BBM voice call. The sound quality will be even better.

    I tested a few months ago using my Z30 to iPhone 5S, both on the same network. I can't remember now if I did this testing with HD indicator on or off.

    At the time and location, BBM voice was noticeably better and remember, this is a voice over data call that will work with all network technologies.

    Posted via CB10
    10-31-15 10:41 AM
28 12

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