1. CrackBerry Question's Avatar
    When I install my z30, I misspell my email address which was used as by blackberry ID, then I forget my password. I am now in catch 22 because I cannot change my password with an unreachable email. Without a password, I cannot change my email. I preform a security wipe hoping to reinstall my z30 from scratch.
    The security wipe is in its 5th day and still stuck on 99% as it has been for the last 48 hours. I cannot do without my phone for that long anymore.
    What should I do?. I don't care if I lost everything on my phone. My intention is to reinstall my z30 with a new ID and password. I was running os10 and have never hook up my z30 to a pc.
    08-14-15 01:55 PM
  2. laserx's Avatar
    A security wipe does not take 5 days. Try hooking it up to Blackberry link and do a factory reset is what the next step I'd try. Good luck.
    08-14-15 02:48 PM
  3. marqmarq's Avatar
    Instead of waiting for the 5 day running security wipe to finish, I just reboot my z30 by holding down on the power button. It boots up and start the security wipe from 0% again. This time it took 20 minutes to complete. It then shuts down. I turn it on again and it comes back after a minute or so with os10 still intact. All my old setting are gone, as I wanted it to be, and I can set it up as a new phone again. There is no need to hook up to BlackBerry link.
    08-14-15 06:56 PM

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