1. zqz's Avatar
    On a previous BB device, had same operator on my primary phone, same phone number and same forwarding logic.

    Calls were normally forwarded around 3 or 4 rings and then caller could either leave message or hang up.

    On this phone, calls ring at least 10 times before they are forwarded.

    I read this document online but it did not provide any solution as voicemail settings from AT&T do not have an option to modify number of rings
    Change how many times your device rings before the call goes to voice mail - User Guide - BlackBerry Torch 9800 Smartphone - 6.0
    10-02-15 11:20 AM
  2. FF22's Avatar
    I may have missed it but I don't see any Settings on the phone to alter the "forward/voicemail" ring results.

    I thought, as you suggest, that it was a Carrier option.
    sdram2000 likes this.
    10-02-15 11:37 AM
  3. zqz's Avatar
    To be clear, I *do not* enable forwarding, that means, by default calls *are not* forwarded.

    They are only forwarded if Busy, Not Reachable, No Reply

    What baffles me is that I can not define the rings to determine "No Reply"
    10-02-15 12:20 PM
  4. Carl Estes's Avatar
    "If" I remember correctly, I had to to go the VZW website to adjust/change this setting. Visual Voicemail is carrier "issued"...
    10-02-15 02:06 PM
  5. zqz's Avatar
    Visual Voicemail is not in use so that is not at play here. Finally just now called AT&T and spoke to tech help where the delay to answer was adjusted to 5 seconds. Now it works as expected with 2 or 3 rings.
    FF22 likes this.
    10-03-15 08:35 AM

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