1. CrackBerry Question's Avatar
    After upgrading to 3.2 (I have a Z30) I can no longer buy any app form BBWorld . I used to pay with my carrier billing and now it says that this option is not available at the moment (well, I've been trying for about 10 times in the last 3 days). So I tried with my Paypal account and it doesn't work either. I got error "ps1036lq". I suppose it can be a problem with the ssl/tls certificate that came with the last update. How can I fix this? Please help me. Thank you so much!
    11-12-15 11:49 AM
  2. nfld_sapper's Avatar
    We ran into a problem while processing your request. Please try again later. (PS1036lq)" when logging into PayPal from BlackBerry World on the BlackBerry 10 smartphone
    Article Number: 000036300 First Published: August 15, 2015 Last Modified: October 20, 2015 Type: Support

    ENVIRONMENT
    BlackBerry World
    BlackBerry 10 OS

    OVERVIEW
    When prompted to enter the PayPal credentials in BlackBerry World, after entering the credentials the following error message is displayed in red:

    We ran into a problem while processing your request. Please try again later. (PS1036lq)

    Note: This can occur when attempting to enter PayPal login information through the BlackBerry World app or in Settings > Payment Options.


    RESOLUTION
    Delete and then add the PayPal account payment method from BlackBerry World on the BlackBerry 10 smartphone following these steps:

    Open BlackBerry World on the BlackBerry 10 smartphone.
    Swipe down from the top bezel and select Settings
    Select Payment Options
    If prompted for BlackBerry ID credentials then enter them now.
    If a PayPal payment method exists then tap it and select Delete.
    Press the + button and select PayPal as an additional Payment Method.
    Enter the PayPal Credentials.
    Set PayPal as the default payment method.

    WORKAROUND
    Change the payment method to something other than PayPal if available.

    To confirm the payment method is now set to use PayPal:

    On the home screen, swipe down from the top of the screen.
    Tap Settings > Payment Options.
    Your PayPal address should be listed as your method of payment.

    Source: BLACKBERRY KNOWLEDGE BASE url: "We ran into a problem while processing your request. Please try again later. (PS1036lq)" when logging into PayPal from BlackBerry World on the BlackBerry 10 smartphone
    11-12-15 12:13 PM

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