1. CrackBerry Question's Avatar
    Hi! new guy here!
    I could not find the same issue I have so I try to know what's happening to my device:

    I have a (sort of) brand new Z30, BB10 os vers. 10.3.1.1784.
    My father in law bought it but never used it, so after a few months he gave me this spectacular device (it really is!)

    When i first turned it on, i noticed a little red dot just next to the speaker.
    Then I had some problem (proximity and light sensor issue).

    i looked everywhere on the internet and the only solution was provided by BB with a server uptade (if I'm not wrong)

    tried to update the OS (latest one).
    hard reset, soft reset, wipe, restored....

    the red dot is still there... -_-

    the worst thing is that it burns like hell and i even cannot make a call!

    and the battery comes down way toooooo fast.

    last thing i noticed is that when i restart the system the proble disappear, when the provider's network comes back, the dot comes back as well.

    can anyone help?

    sorry for bothering you, but it's a week that i'm trying to fix the problem worthless
    06-26-15 04:04 PM
  2. FF22's Avatar
    I would have suggested reloading the os. Is it still covered by warranty? This will also bump the thread for other possible ideas
    06-27-15 01:36 AM
  3. bhrgvr's Avatar
    Looks more like a hardware issue. That little red light is a proximity sensor. It should stay off when you are using the phone for browsing but turn on when in a call. When it turns on the screen will go blank.

    So yes... If you have warranty get the phone replaced.

    Posted via CB10
    06-27-15 01:59 AM
  4. Dominic coolj's Avatar
    How can I fix a BB Z30 red light left of the speaker?
    07-26-19 07:57 AM

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