11-23-13 06:20 AM
33 12
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  1. q5fan's Avatar
    Is anyone having difficulty getting HD Voice to work on the Z30? I'm on Telus and if I use the same sim card on my Z10 I get the HD Voice (if I call a BB10 or IPhone Telus phone). No such luck on the Z30. Amazing phone by the way...

    Posted via CB10
    10-21-13 11:35 PM
  2. Kamzeride's Avatar
    Works fine for me. Interestingly enough the HD Voice icon is displayed when calling a 1-800 number too.

    Posted via CB10
    10-21-13 11:43 PM
  3. q5fan's Avatar
    I really miss this feature. I'm not aware of any phone setting that I could change as my understanding is this feature (HD Voice) is Carrier controlled.

    Posted via CB10
    10-21-13 11:58 PM
  4. darkangel123elijah's Avatar
    What is hd voice I have a z10 and will it be on 10.2

    Posted via CB10
    10-22-13 07:50 PM
  5. vwguy911's Avatar
    Mine work perfectly and it's awesome.

    Posted via CB10
    10-22-13 08:28 PM
  6. q5fan's Avatar
    I think this is a Telus issue. Just exchanged the phone and still no HD voice. Probably a network configuration thing.

    Posted via CB10
    10-22-13 09:27 PM
  7. vwguy911's Avatar
    U know there are some requirements for when a call is HD voice such as:
    - level of signal strength (on both phones)
    - connection type to network....LTE (on both phones)
    - phone type of recipient (must also suport HD voice)
    - maybe some others


    Posted via CB10
    10-23-13 05:32 AM
  8. B Pretto's Avatar
    Just curious. I am also on Telus, and when I place a call, HD appears and then is replaced by the call timer. Does the HD stay visible when it's active? If so, I've never had an HD call.
    10-23-13 06:23 AM
  9. q5fan's Avatar
    U know there are some requirements for when a call is HD voice such as:
    - level of signal strength (on both phones)
    - connection type to network....LTE (on both phones)
    - phone type of recipient (must also suport HD voice)
    - maybe some others


    Posted via CB10
    Yes I'm aware of the preconditions for HD voice. I conducted test calls to a colleague with a Q10 and using the same SIM card, the Z10 was getting HD Voice every time. If I then put the SIM card back in the Z30 the HD icon never appears and the sound is not HD quality (easy to hear the difference).

    Posted via CB10
    10-23-13 09:03 AM
  10. vwguy911's Avatar
    Good test, must be network related then.

    Posted via CB10
    10-23-13 03:22 PM
  11. canuckvoip's Avatar
    What is hd voice I have a z10 and will it be on 10.2

    Posted via CB10
    HD voice = High Definition. It is a codec designed to use the same amount of "space" as a normal phone call, but packs wider frequencies into the same amount of space (G723). As mentioned already, both parties must have HD capable handsets, and both parties must be on LTE, and the carrier must allow this.
    10-23-13 06:28 PM
  12. jonno_atamaniuk's Avatar
    Actually, HD voice does not require that the users be in an LTE area, but that they both be on the same network. I am aware this is how it is for Telus, or at least that was what was explained to me. Both devices do need to be HD voice compatible and sold directly from the carrier (no imports at this point in time).

    I was hoping the Z30 would be HD voice compatible as one requirement was to have multiple microphones on the device and this phone has 4 as opposed to the usual 2 (3 on the Q10 I think). I do still hear an improvement in call quality either way, but it would be nice to have had HD voice in there.

    Posted by my Z30 via CB10
    10-25-13 12:08 PM
  13. vwguy911's Avatar
    Both devices don't need to be on the same carrier or even sold thru a carrier at all. I have talked HD voice over to another person who has an unlocked device on a different career than me.

    Posted via CB10
    10-25-13 03:37 PM
  14. jonno_atamaniuk's Avatar
    Both devices don't need to be on the same carrier or even sold thru a carrier at all. I have talked HD voice over to another person who has an unlocked device on a different career than me.

    Posted via CB10
    At last check, with Telus in particular, the two devices do need to be on the same carrier. This may be different for other carriers around the world...

    Posted by my Z30 via CB10
    10-25-13 03:40 PM
  15. BBnose1's Avatar
    While calling. The HD voice works with my Z30. The HD wording appear on the top of the talking time.

    Posyed via CB by Z10
    10-25-13 08:22 PM
  16. q5fan's Avatar
    Still no HD calls on my Z30. Telus is working on their network to trouble shoot. In the mean time, BBM Natural Sound voice calls have been amazing (worked with a Q10 to Z30). You can see the Natural Sound logo on the top left of the BBM screen during call.

    Posted via CB10
    10-29-13 04:54 PM
  17. IgotsThis's Avatar
    HD voice = High Definition. It is a codec designed to use the same amount of "space" as a normal phone call, but packs wider frequencies into the same amount of space (G723). As mentioned already, both parties must have HD capable handsets, and both parties must be on LTE, and the carrier must allow this.
    My mom's phone only supports 4g, but when I call from my z10 i get the hd icon.

    BBM channels: c00121c99 for some knowledge and c00123fca for some real hip hop
    10-29-13 04:57 PM
  18. llamax's Avatar
    LTE connection should not be a prerequisite since VOLTE hasn't been implemented, IIRC.

    Posted via CB10
    10-30-13 12:15 AM
  19. MusicMtl's Avatar
    I'm also a Telus customer and have never seen the HD icon since switching from the Z10 to the Z30. I just got off the phone with technical support; they assigned me a ticket. Hopefully others will phone with the same issue, and the network team will do something about it. The guy on the phone had never even heard of HD voice at all!
    11-03-13 03:52 PM
  20. Chad Thandy's Avatar
    Just wondering why are you so desperate for HD voice? I mean I know it makes it clearer and everything but you're not going to hear any different words or anything to a normal call?

    Posted From Z30/10.2.0.224
    11-03-13 04:18 PM
  21. MusicMtl's Avatar
    Clearer sound. And, the phone supports it, so why not.

    Why would I listen to a 56kbps mp3 file when I could possibly have a 320kbps version? Just an example. If I can have clearer sound, why wouldn't I want it? Just sounds better.

    Posted via CB10
    11-03-13 08:38 PM
  22. Chad Thandy's Avatar
    How long is your average phone call though? 5-10 minutes tops? Sure somethings you get the odd one or two that go on for longer but surely you can cope

    Posted From Z30/10.2.0.224
    11-04-13 09:36 AM
  23. q5fan's Avatar
    I use my phone for business and frequently have very lengthy phone calls. HD sound is very good for this.

    Posted via CB10
    11-04-13 09:56 PM
  24. marcati's Avatar
    HD voice is working fine for me on my Z30; however, here in Thailand we do not have LTE at all. We are only running 3G.

    It's definitely a combination of network as well as handset hardware.

    From what I've seen all new Android and iPhones have it as well as the latest Nokia.

    Posted via CB10
    11-05-13 07:47 PM
  25. Nezgar's Avatar
    Both devices don't need to be on the same carrier or even sold thru a carrier at all. I have talked HD voice over to another person who has an unlocked device on a different career than me.
    From which carrier to what carrier? I've yet to see this actually work. I did try from my Rogers Q10 (with Rogers LTE SIM) calling an iPhone on Rogers, but he had no data plan so wasn't sure if that was a factor. Also have a friend on Fido, I wonder if it has to be the same carrier if a Rogers>Fido call would count. Anyone tried?
    11-06-13 12:23 AM
33 12

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