1. willowbeast's Avatar
    I am having trouble using the front camera for the above mentioned apps. Rear facing works just fine but for some reason front doesn't work and actually disconnects the call after a couple seconds. Any ideas on how to fix this please and thank you.
    05-22-14 01:53 PM
  2. diegonei's Avatar
    Let's rule out a hardware issue:
    1. Reboot your phone by holding the top buttom untill you see the BB logo loading screen - do not release the buttom untill you see it;
    2. Wait a minute after the device boots;
    3. Run camera test with BlackBerry Virtual Expert (free from BB World);
    4. Open the camera and try to access the front facing camera.

    If steps 3 and 4 are both flukes, contact BlackBerry and see that the unit is fixed. Use the bet number from the list below:

    Rim Support
    Tel:
    Canada Toll Free: 1-877-644-8405
    United States Toll Free: 1-877-644-8410
    Puerto Rico Toll Free: 1-855-651-4936
    Email: playbooksupport@blackberry.com
    (UK Support) 0800 096 2805


    Playbook French Support
    Smartphones BlackBerry Z10 - Tous les Téléphones Portables BlackBerry - FR - France
    Phone : 0800 914 533 (within 90 days from activation)


    BlackBerry Customer Support Center
    Austria:0800-297-476
    Belgium:800-77-980
    Bulgaria: 00800-118-1115
    Denmark: 802-50198
    France: 800-914-533
    Germany: 800-181-6530
    Italy: 800-789-272
    Luxembourg: 800-2-2187
    Netherlands: 800-022-7316
    Norway: 00-1-647-426-7058
    Poland: 00-800-112-43-59
    Portugal: 800-827-760
    Russia: 8-800-100-9643
    South Africa: 0800988892
    Spain: 900-866-969
    Sweden: 02-079-4448
    Switzerland: 0-800-802-492
    United Kingdom: 08000962805


    Germany: 0800 1816530 (Gebhrenfrei)
    North-America: 1 877 255 2377 (Toll Free)
    UK: 0808 100 7466 (Toll Free UK only)
    Outside UK: +44 1753 558400
    Worldwide: 1 519 888 6181


    (BTW: Helpdesk for BlackBerry devices -except PlayBook- for Germany:
    0180 3302626)


    help@blackberry.com
    05-22-14 02:04 PM

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