01-20-16 12:37 PM
34 12
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  1. Astroke67's Avatar
    Hi guys.

    2 days ago, the ear speaker of my BB Z30, has stopped working.
    I do not know if he has stopped working because of the update. Recently he produced a strange buzzing in calls..

    Calls and whatsapp audios works only with headphones (with Jack cable) or when i turn on speakerphone.

    Should i try to return to a previous version?
    I don't know what to do, someone can help me?

    Thanks in advice
    01-17-16 09:10 AM
  2. jaydee5799's Avatar
    load a different version or better yet, have someone try to repair it. seems like a hardware issue if there is buzzing noises.....
    Astroke67 likes this.
    01-17-16 10:37 AM
  3. vanrickman's Avatar
    Test using bbve

    My Canada My BlackBerry My Z30
    FF22 and Astroke67 like this.
    01-17-16 10:52 AM
  4. Astroke67's Avatar
    load a different version or better yet, have someone try to repair it. seems like a hardware issue if there is buzzing noises.....
    Which version should i try?

    Test using bbve

    My Canada My BlackBerry My Z30
    I tried it, and the ear speaker doesn't work ...
    01-17-16 11:51 AM
  5. muthuraam's Avatar
    Pls try this am not sure but its worked my phone..

    Setting -> accessibility -> hearing aid turn on this feature.
    Astroke67 likes this.
    01-18-16 04:57 AM
  6. Astroke67's Avatar
    Pls try this am not sure but its worked my phone..

    Setting -> accessibility -> hearing aid turn on this feature.
    Thanks for the help, but it doesn't work
    01-18-16 05:08 AM
  7. Rustybronco's Avatar
    Have you given thought to the fact that the speaker may simply have given up the ghost?
    Astroke67 likes this.
    01-18-16 09:11 AM
  8. Astroke67's Avatar
    Have you given thought to the fact that the speaker may simply have given up the ghost?
    Yes, probably is broken...
    Someone know how to contact BlackBerry in Italy/Europe?
    01-18-16 09:17 AM
  9. Rustybronco's Avatar
    Someone know how to contact BlackBerry in Italy/Europe?
    Why? Is it still under warranty?
    Astroke67 likes this.
    01-18-16 09:23 AM
  10. Rustybronco's Avatar
    01-18-16 09:32 AM
  11. Astroke67's Avatar
    Why? Is it still under warranty?
    Yes
    I bought it in September.
    01-18-16 09:56 AM
  12. FF22's Avatar
    Yes
    I bought it in September.
    Usually, warranty claims start with your carrier. But where did you buy it?

    Hopefully, someone from Europe will chime in.
    Astroke67 likes this.
    01-18-16 11:03 AM
  13. Astroke67's Avatar
    Usually, warranty claims start with your carrier. But where did you buy it?

    Hopefully, someone from Europe will chime in.
    Here is a big problem...
    I bought it from an e-shop. Now this shop is closed, and many people have sued the owner because he stopped sending the goods.

    My last hope is the BlackBerry support...

    I don't know what to do.
    01-18-16 11:15 AM
  14. FF22's Avatar
    I do not know if any of these numbers are still available. They were originally for the BB Playbook.

    Austria:0800-297-476
    Belgium:800-77-980
    RIM (Brasil Support toll free number): 0800-022-3161
    Bulgaria: 00800-118-1115
    Denmark: 802-50198
    France: 800-914-533
    Germany: 800-181-6530
    Italy: 800-789-272
    Luxembourg: 800-2-2187
    Netherlands: 800-022-7316
    Norway: 00-1-647-426-7058
    Poland: 00-800-112-43-59
    Portugal: 800-827-760
    Russia: 8-800-100-9643
    South Africa: 0800988892
    Spain: 900-866-969
    Sweden: 02-079-4448
    Switzerland: 0-800-802-492
    United Kingdom: 08000962805
    Astroke67 likes this.
    01-18-16 12:24 PM
  15. Astroke67's Avatar
    I do not know if any of these numbers are still available. They were originally for the BB Playbook.
    Italy: 800-789-272
    Here it is!
    Tomorrow I'll try to call them

    Thank you
    01-18-16 02:30 PM
  16. FF22's Avatar
    Good luck
    Astroke67 likes this.
    01-18-16 02:43 PM
  17. surfer41's Avatar
    Check this out, i used one to replace mine

    https://www.wholesalegadgetparts.com/home.php?cat=2292

    Posted via CB10
    01-18-16 10:06 PM
  18. Astroke67's Avatar
    Check this out, i used one to replace mine

    https://www.wholesalegadgetparts.com/home.php?cat=2292

    Posted via CB10
    it's hard to replace?
    01-19-16 08:35 AM
  19. Rustybronco's Avatar
    Nope. All you need is a torx T4 so you can unfasten the display to get at it.
    01-19-16 08:55 AM
  20. Astroke67's Avatar
    In italy there's not a front office, or similar.
    I called the Playbook customer service,but it's no longer in operation.
    I can't find any email for EU/Italian support.
    I don't know where to turn anymore to get help.
    The only sure thing is that my next phone will not be a BlackBerry.
    01-19-16 09:30 AM
  21. Rustybronco's Avatar
    Sorry to hear that. Unfortunately, because of where you purchased it, your warranty is with the seller and not directly with blackberry. If the seller skipped town I would just go ahead, buy an ear speaker and install it yourself.

    Support Store Locations - Global
    01-19-16 11:04 AM
  22. FF22's Avatar
    Sorry about that. Have you tried contacting your CARRIER. Even though I purchased my Z30 from a private person, Verizon is still the carrier I need to contact for problems. Actually, they even allowed me to add insurance to my phone.
    01-19-16 11:06 AM
  23. Astroke67's Avatar
    Sorry to hear that. Unfortunately, because of where you purchased it, your warranty is with the seller and not directly with blackberry. If the seller skipped town I would just go ahead, buy an ear speaker and install it yourself.

    Support Store Locations - Global
    I've just call the Support Store in Milan (my city), and no one can help me to contact directly BlackBerry.

    I paid 280.08 euros for a Z30 because I wanted to trust in BlackBerry. Now i got a new phone (with earspeaker that doesn't work)
    without warranty...

    Anyway thanks for your help @Rustybronco
    01-19-16 11:13 AM
  24. Astroke67's Avatar
    I'm Vodafone, so should i contact them for my warranty?
    Let's do it!
    01-19-16 11:14 AM
  25. Rustybronco's Avatar
    It can't hurt to contact your provider.

    I can mail you the used one in my picture if you'd like. Gratis....
    01-19-16 11:49 AM
34 12

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