[Astroke67]

Hi guys.

2 days ago, the ear speaker of my BB Z30, has stopped working.
I do not know if he has stopped working because of the update. Recently he produced a strange buzzing in calls..

Calls and whatsapp audios works only with headphones (with Jack cable) or when i turn on speakerphone.

Should i try to return to a previous version?
I don't know what to do, someone can help me?

Thanks in advice

[jaydee5799]

load a different version or better yet, have someone try to repair it. seems like a hardware issue if there is buzzing noises.....

[vanrickman]

Test using bbve

My Canada My BlackBerry My Z30

[Astroke67]

load a different version or better yet, have someone try to repair it. seems like a hardware issue if there is buzzing noises.....

Which version should i try?

Test using bbve

My Canada My BlackBerry My Z30

I tried it, and the ear speaker doesn't work ...

[muthuraam]

Pls try this am not sure but its worked my phone..

Setting -> accessibility -> hearing aid turn on this feature.

[Astroke67]

Pls try this am not sure but its worked my phone..

Setting -> accessibility -> hearing aid turn on this feature.

Thanks for the help, but it doesn't work

[Rustybronco]

Have you given thought to the fact that the speaker may simply have given up the ghost?

[Astroke67]

Have you given thought to the fact that the speaker may simply have given up the ghost?

Yes, probably is broken...
Someone know how to contact BlackBerry in Italy/Europe?

[Rustybronco]

Someone know how to contact BlackBerry in Italy/Europe?

Why? Is it still under warranty?

[Rustybronco]

http://forums.crackberry.com/blackbe.../#post10633487

http://i32.photobucket.com/albums/d4...118_092701.jpg

[Astroke67]

Why? Is it still under warranty?

Yes
I bought it in September.

[FF22]

Yes
I bought it in September.

Usually, warranty claims start with your carrier. But where did you buy it?

Hopefully, someone from Europe will chime in.

[Astroke67]

Usually, warranty claims start with your carrier. But where did you buy it?

Hopefully, someone from Europe will chime in.

Here is a big problem...
I bought it from an e-shop. Now this shop is closed, and many people have sued the owner because he stopped sending the goods.

My last hope is the BlackBerry support...

I don't know what to do.

[FF22]

I do not know if any of these numbers are still available. They were originally for the BB Playbook.

Austria:0800-297-476
Belgium:800-77-980
RIM (Brasil Support toll free number): 0800-022-3161
Bulgaria: 00800-118-1115
Denmark: 802-50198
France: 800-914-533
Germany: 800-181-6530
Italy: 800-789-272
Luxembourg: 800-2-2187
Netherlands: 800-022-7316
Norway: 00-1-647-426-7058
Poland: 00-800-112-43-59
Portugal: 800-827-760
Russia: 8-800-100-9643
South Africa: 0800988892
Spain: 900-866-969
Sweden: 02-079-4448
Switzerland: 0-800-802-492
United Kingdom: 08000962805

[Astroke67]

I do not know if any of these numbers are still available. They were originally for the BB Playbook.
Italy: 800-789-272

Here it is!
Tomorrow I'll try to call them

Thank you

[FF22]

Good luck

[surfer41]

Check this out, i used one to replace mine

https://www.wholesalegadgetparts.com/home.php?cat=2292

Posted via CB10

[Astroke67]

Check this out, i used one to replace mine

https://www.wholesalegadgetparts.com/home.php?cat=2292

Posted via CB10

it's hard to replace?

[Rustybronco]

Nope. All you need is a torx T4 so you can unfasten the display to get at it.

[Astroke67]

In italy there's not a front office, or similar.
I called the Playbook customer service,but it's no longer in operation.
I can't find any email for EU/Italian support.
I don't know where to turn anymore to get help.
The only sure thing is that my next phone will not be a BlackBerry.

[Rustybronco]

Sorry to hear that. Unfortunately, because of where you purchased it, your warranty is with the seller and not directly with blackberry. If the seller skipped town I would just go ahead, buy an ear speaker and install it yourself.

Support Store Locations - Global

[FF22]

Sorry about that. Have you tried contacting your CARRIER. Even though I purchased my Z30 from a private person, Verizon is still the carrier I need to contact for problems. Actually, they even allowed me to add insurance to my phone.

[Astroke67]

Sorry to hear that. Unfortunately, because of where you purchased it, your warranty is with the seller and not directly with blackberry. If the seller skipped town I would just go ahead, buy an ear speaker and install it yourself.

Support Store Locations - Global

I've just call the Support Store in Milan (my city), and no one can help me to contact directly BlackBerry.

I paid 280.08 euros for a Z30 because I wanted to trust in BlackBerry. Now i got a new phone (with earspeaker that doesn't work)
without warranty...

Anyway thanks for your help @Rustybronco

[Astroke67]

I'm Vodafone, so should i contact them for my warranty?
Let's do it!

[Rustybronco]

It can't hurt to contact your provider.

I can mail you the used one in my picture if you'd like. Gratis....