1. Zealeth's Avatar
    Basically what happens is in the first few seconds of turning on the display, the screen will go completely black. During this time, I am unable to swipe up to unlock the phone and the lock button does nothing. After a few seconds of staring at a black screen, the display will turn on for about 1 second (exactly what it was before it went out) before going dark and locking me out again. I'll be stuck at a black screen again for a few more seconds until the display comes back on. At this point, I'm usually able to use the phone again however there are times when this will repeat a few more times before going back go normal.

    It seems to only happen when first unlocking the phone, but if it is already unlocked and I go straight to the menu by swiping up it will happen the same way. This only happens occasionally when on battery.

    When the phone is plugged in, I have a 100% reproduction rate. The display will go back and lock me out as soon as the phone is plugged in (only to wall socket, never happens when connected to PC) and will happen again when unlocking the phone later and/or putting it in bedside mode.

    The phone was just activated on January 30th, so I was wondering if this is a known problem (and can be fixed) or if I need to give Verizon a call. Also would like to know if anyone has had any similar issues.
    02-11-14 06:08 PM
  2. Zealeth's Avatar
    It also just happened now after opening the browser and Reddit In Motion.

    Edit: now it just crashed completely and I had to do a hard reset to get it back. Looks like I'll be talking to Verizon tonight.
    Last edited by Zealeth; 02-11-14 at 06:31 PM.
    02-11-14 06:11 PM

Similar Threads

  1. Is verizon z10 really unlocked? And what about data on at&t?
    By yung berry in forum BlackBerry Z10
    Replies: 21
    Last Post: 12-05-14, 12:13 AM
  2. Update from Z10 to Z30 Questions
    By Joel Hill in forum BlackBerry Z30
    Replies: 2
    Last Post: 02-12-14, 05:27 AM
  3. Email is slow to sync with server
    By bpadam17 in forum BlackBerry Q10
    Replies: 2
    Last Post: 02-11-14, 11:16 PM
  4. BlackBerry NEW PHONE???
    By valleyag in forum General BlackBerry News, Discussion & Rumors
    Replies: 2
    Last Post: 02-11-14, 06:10 PM
  5. BBMx 2.0 is nowhere to be seen!
    By BBUK14 in forum General BBM Chat
    Replies: 1
    Last Post: 02-11-14, 06:04 PM