03-07-15 01:46 PM
29 12
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  1. Belal Hussein's Avatar
    Hello.

    I need your support. I've an out of box z30 loaded with 10.2 of by default. once opened and configured...it detects that there is a new update 10.3.1 available and started tests o download an din stall the 1.22gb update file. Then it detects another 233mb update file and downloaded too.

    Strangly after reboot. It is still 10.2 and when I checked (check for update) it says you have the latest update!!! Any ideas?!

    Thanks.

    Posted via CB10
    03-02-15 06:32 PM
  2. Belal Hussein's Avatar
    I hope for a solution since I believe the update files are on the phone already but didn't install properly

    Posted via CB10
    03-02-15 06:34 PM
  3. Craig Abernethy's Avatar
    Try updating through BlackBerry Link on your PC instead?
    Also do you have the Storage space on your phone, don't forget you need more then the 1.22gb that it downloads, probably about double the space is required for it to install.

    Posted via CB10
    03-02-15 06:36 PM
  4. Belal Hussein's Avatar
    Thanks. It doesn't work neither on desktop. Ya I do have plenty of free space. It's just out of box

    Posted via CB10
    03-02-15 06:39 PM
  5. anon(9188202)'s Avatar
    Have you tried these steps? Device purchased from ShopBlackBerry.com has not received the BlackBerry 10 OS version 10.3.1 software update

    Actually for those who haven't received the update notification, but who knows, maybe it will work...
    03-02-15 06:42 PM
  6. Belal Hussein's Avatar
    Thanks a lot. But it didn't work...

    Posted via CB10
    03-02-15 06:54 PM
  7. Belal Hussein's Avatar
    Can't update to the official 10.3.1 Z30-img_20150303_045627.png

    Posted via CB10
    03-02-15 06:57 PM
  8. DaFoxGrey's Avatar
    Generally this means your carrier and/or region hasn't pushed the update yet.
    What cellular carrier and country are you using for your Z30?
    03-02-15 07:01 PM
  9. Belal Hussein's Avatar
    No. It has. Since I'm got the notification for update and downloaded it. Then it installed itself then after restart it is the same 10.2 and couldn't see any update...

    I'm in ME roaming on another carrier in another country...that could be a part of the problem?!

    Posted via CB10
    03-02-15 07:04 PM
  10. DaFoxGrey's Avatar
    No. It has. Since I'm got the notification for update and downloaded it. Then it installed itself then after restart it is the same 10.2 and couldn't see any update...

    I'm in ME roaming on another carrier in another country...that could be a part of the problem?!

    Posted via CB10
    Yes, this will cause issues on carrier pushed updates.
    Try the update when you're on your carrier.

    You can also try the large update, reboot, and then disable the auto-update to see if it's that smaller update bugging your upgrade.
    03-02-15 07:07 PM
  11. Belal Hussein's Avatar
    Thanks. Will try.

    Posted via CB10
    03-02-15 07:09 PM
  12. DaddyBenz's Avatar
    HI, the same thing happened to me today. Received my Z30, from ShopBlackberry also.....this morning. I am in Texas, with At&t which has not yet released the 10.3.1 update. Will call ShopBlackberry in the morning.
    03-03-15 12:07 AM
  13. DaFoxGrey's Avatar
    HI, the same thing happened to me today. Received my Z30, from ShopBlackberry also.....this morning. I am in Texas, with At&t which has not yet released the 10.3.1 update. Will call ShopBlackberry in the morning.
    First try:
    KB36767-Device purchased from ShopBlackBerry.com has not received the BlackBerry 10 OS version 10.3.1 software update
    Zeratul57 likes this.
    03-03-15 07:01 AM
  14. Nickysoroyal's Avatar
    I got my update by turning off mobile data and doing it over wifi... did you restart the phone after the update?

    Posted via My Gorgeous white Z30
    03-03-15 07:14 AM
  15. Zeratul57's Avatar
    Dont do it over air and its preferred if you wipe and start from a clean wipe. Same as any other computer people.
    03-03-15 07:32 AM
  16. CDN_Brat's Avatar
    Not sure which carrier you are but you should check the carrier forums..

    Telus for example has apparently pulled the update for now. http://forums.crackberry.com/showthread.php?t=1003081

    Hopefully they will bring it back soon. I haven't had any issues with it so far.

    Z30STA100-5/10.3.1.2267

    Posted via CB10 with my BlackBerry Z30
    03-03-15 11:00 AM
  17. ExplicitPromo's Avatar
    I would stay away from 10.3 on a z30 until BlackBerry fix it. Read the link below. More and more reports coming in from people having same issue. Screen won't wake up. Phone works but screen stays black.

    If u do update, I would be very careful to not let the battery drain down to dead. That seems to be a trigger that starts this nightmare.

    http://btsc.webapps.blackberry.com/b...ListHelperImpl

    Posted via CB10
    03-03-15 11:55 AM
  18. Craig Abernethy's Avatar
    I would stay away from 10.3 on a z30 until BlackBerry fix it. Read the link below. More and more reports coming in from people having same issue. Screen won't wake up. Phone works but screen stays black.

    If u do update, I would be very careful to not let the battery drain down to dead. That seems to be a trigger that starts this nightmare.

    http://btsc.webapps.blackberry.com/b...ListHelperImpl

    Posted via CB10
    Haven't had any issues but I'm really glad you posted the don't let it drain down part, thanks dude!

    Posted via CB10
    FF22 likes this.
    03-03-15 12:41 PM
  19. curtis742's Avatar
    I updated to 10.3.18.. a couple of days ago. Began by hard reset holding volume buttons down. Pulled sim card and connected to bblink, checked for updates and found it. Reinstalled sim and checked again and update still present. Began update process, everything loaded perfectly. Unlocked Z30 from shop BlackBerry with AT&T sim card,colorado


    Posted via CB10
    03-03-15 05:08 PM
  20. z30update's Avatar
    There is a problem with 10.3.1.1581 so they pulled it.
    03-03-15 06:16 PM
  21. toppatoptobz's Avatar
    I would stay away from 10.3 on a z30 until BlackBerry fix it. Read the link below. More and more reports coming in from people having same issue. Screen won't wake up. Phone works but screen stays black.

    If u do update, I would be very careful to not let the battery drain down to dead. That seems to be a trigger that starts this nightmare.

    http://btsc.webapps.blackberry.com/b...ListHelperImpl

    Posted via CB10
    That's the same thing that happened to my blackberry play book

    Posted via CB10
    03-03-15 06:29 PM
  22. ExplicitPromo's Avatar
    That's the same thing that happened to my blackberry play book

    Posted via CB10
    The Playbook issue is fixable with stack charging. This one is a bit different. The phone is on and working properly but the screen won't wake up. If you Google Playbook stack charging there's a few good articles and a few videos that will help. Still use my Playbook lots would hate to loose it too

    Posted on my now almost useless z30 that won't wake up
    03-03-15 06:47 PM
  23. Belal Hussein's Avatar
    I tried on my home network just after I landed..it doesn't work too. Any ideas?!

    Posted via CB10
    03-05-15 11:47 AM
  24. Belal Hussein's Avatar
    Or what is the latest good leak available out there? I can't live with the 10.2 since I had a leaked 10.3 and it was fantastic. I still tab the message after hitting back in hub to mark it unread which I'm getting used to in 10.3

    Posted via CB10
    03-05-15 11:50 AM
  25. Belal Hussein's Avatar
    I had that on my z10....and using it as a secondary device.

    Posted via CB10
    03-05-15 11:51 AM
29 12

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