Can't play videos after they're recorded.

I have an unlocked z30 connected to Koodo in Canada. The phone is running BlackBerry 10.3.1.938 and runs great. I've been using it solid to get a feel for battery usage and I'm getting about 20 hours on a full charge.

My issue is with video recording. Obviously, there are no settings to tweak (hopefully this is one area that improves with the official release) but I can't view what I've recorded on the phone.

When I record a video, it displays fine in the screen. I can take pictures as I'm recording, no issues there. When I go into the Video folder, I can see that the video is there. When I go to play it, the screen goes black and the phone reboots. If I transfer that same video to my pc, the video plays fine.

I'm assuming it's a bug cause I'm using a leaked os. Anyone else having similar issues?

Posted via CB10

I have the STA100-3 (VZW) and am running the official 10.2.1.3289 release, and even while transfering 13 gb data from a Sandisk Micro USB drive to media card, and had no issues video or stills.

Has it ever worked on the leaked OS? If not, then thats more than likely your culprit.

I'm new to the Z30. I traded my iPhone 5s for it :).

Before even using it, I loaded the most recent stable os. So I don't know if it ever worked before that.

Posted via CB10

If it is a leak version (10.3.xxxxxx) then that may be your issue, some are better than others, but almost all are prone to being a bit buggy/hobbled. 10.3.xxxx hasn't been officially released yet for the 10s/30s, but soon........You OS should be 10.2.x.x.xxx if it is an official release from your carrier.

You may have to wipe and reload the OS and restore the device to "like new from factory", with an official OS, depending on the history of the device before you got it.
A security wipe just wipes the device of user data.