Can't enter or sync contacts on my Z30
Picked up my Z30 last Monday. Since I pay for Rogers TechXpert I figured I'd call them to guide me through the setup and transfer of data from my 9810. Everything went well and was transferred over except my contacts. I setup both my personal and business Gmail accounts and can send and receive emails which are automatically synced to my Gmail account. When I log in to Gmail I can see my sent emails from my phone in my sent items folder so I know that works.
Here's where the problem is, none of my contacts were transferred over even though BB Link menu said they were. I've been on the phone to Rogers with three different TechXperts for 3-4 hours each of the last three nights but none have been able to figure it out. My contacts used to sync instantly between my 9810 and Gmail.
They've tried transferring them directly, saving them to Outlook and transferring them and syncing them with Gmail but nothing has worked. When I go to contacts on the Z30 the screen opens and it reads "Contacts" Start adding contacts to your... Add Contact"
Even when I add a contact to the phone and press save, it goes back to the "Add Contact" screen. If I search for the contact names I entered they're nowhere to be found.
I've spent 10 hours on the phone trying to resolve this. Anyone have any ideas? This is taking way to long and it's becoming a real pain!
Software Release 10.2.0.415
OS Version 10.2.0.1767
Build ID 606567
Can't sync contacts with Z30 too!
Senna 127 - I just picked up my Z30 2 days ago. I'm having the exact same problem. I had the 9900 and did everything I was supposed to do in Blackberry Link to transfer all my information to the Z30. Everything else looked like they came through except contacts. I've tried syncing them through Blackberry Link again and through my Media Card and still nothing. When I add a contact manually, it did the same thing you mentioned and went back to the Add Contact screen.
The one thing I noticed is that the text messages that got imported show the contact information the same as how I had it on my 9900, but doesn't show up at all on my contact list. When I'm still in the text message and try to add the contact by clicking on the name then the "new" icon, it completes the phone number field but not the First or Last Name fields. After inputting the name and clicking save it goes back to the text message. I go back to Contacts from the Home Screen and still see "Add Contacts".
I'm going to talk to Rogers and see if they figured out the problem since you posted this... Have you got your new Z30 yet? Any problems?