1. rick1979's Avatar
    When I try to access settings I am getting black screen the time and date says Feb 23rd 2013. Every thing was fine yesterday I have tried soft reset but to no avail what can I do to fix this as I don't have laptop or pc
    11-13-18 06:05 AM
  2. BerryRipe's Avatar
    I'm having similar issues with my Passport SE. I can't open any app and/or settings. I guess auto loading a fresh OS might help?

    Posted via CB10
    11-13-18 07:57 AM
  3. conite's Avatar
    When I try to access settings I am getting black screen the time and date says Feb 23rd 2013. Every thing was fine yesterday I have tried soft reset but to no avail what can I do to fix this as I don't have laptop or pc
    This is a common issue with the Z30 and OS 10.3.2.2876.

    You will need to run an autoloader for a clean install of the OS.

    https://mega.nz/#!tVgyjDYS!ojnru-l0A...CIkAU1dIybpHK0
    11-13-18 08:48 AM
  4. conite's Avatar
    I'm having similar issues with my Passport SE. I can't open any app and/or settings. I guess auto loading a fresh OS might help?

    Posted via CB10
    Yes.

    https://mega.nz/#!1NZ1SQBB!yL_ZV5UFz...1-Opwv7f6JCxhM
    11-13-18 08:48 AM
  5. pblakeney's Avatar
    Will this wipe all current information as I am not able to backup either.
    12-17-18 12:35 PM
  6. brookie229's Avatar
    Will this wipe all current information as I am not able to backup either.
    Yes it will wipe everything.
    12-17-18 12:49 PM
  7. TrumpetTiger's Avatar
    Will this wipe all current information as I am not able to backup either.
    Hey pb,

    Do you mean you're not able to get Link to see the device? There are backup apps available that you can run directly on your device. Ultimate Backup is one--if you don't already have it you can purchase from Home (necessary since Blackberry World no longer allows the purchase of paid apps).
    12-17-18 01:42 PM
  8. pblakeney's Avatar
    thanks "brookie229" I was afraid of that as my last backup was some time back. :-(
    12-17-18 01:43 PM

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