1. utomo uinktyo's Avatar
    Dear all,

    Any suggestion? I cannot add friend at My BBM For Z30 . My BBM version is 10.16.6.2 thanks for your help guys

    Posted via CB10
    01-02-19 04:10 AM
  2. Amaroni's Avatar
    are you trying to add a friend who is using BB10 or another platform (Android or IOS) ?
    01-02-19 04:37 AM
  3. hazmaju's Avatar
    And have you used that ID to log on to Android BBM?

    Posted via CB10
    01-02-19 05:23 AM
  4. utomo uinktyo's Avatar
    are you trying to add a friend who is using BB10 or another platform (Android or IOS) ?
    Yes I tried to add a friend who is using android BBM thanks

    Sent from My amazing Z30
    01-02-19 05:53 AM
  5. utomo uinktyo's Avatar
    And have you used that ID to log on to Android BBM?

    Posted via CB10
    No, it's new I'd (sorry for my bad English ya )

    Sent from My amazing Z30
    01-02-19 05:54 AM
  6. Amaroni's Avatar
    in the BBM android section of this forum there is a post identifying the same issue . it seems there is a problem as BBM on BB10 devices is different from BBM on Android devices. one is controlled by BlackBerry (Canada) the other (Android) is controlled by Emtek. I am not sure there is a solution to your issue but someone with more knowledge will advise ....
    01-02-19 07:39 AM
  7. Ben xfg's Avatar
    Dear all,

    Any suggestion? I cannot add friend at My BBM For Z30 . My BBM version is 10.16.6.2 thanks for your help guys

    Posted via CB10
    It seems the BBM servers are having issues. The only solution I've come to is opening a support ticket, you can do that here from your Z30---» https://salesforce.services.blackberry.com/webforms/bbm
    01-02-19 09:48 AM
  8. utomo uinktyo's Avatar
    in the BBM android section of this forum there is a post identifying the same issue . it seems there is a problem as BBM on BB10 devices is different from BBM on Android devices. one is controlled by BlackBerry (Canada) the other (Android) is controlled by Emtek. I am not sure there is a solution to your issue but someone with more knowledge will advise ....
    Thanks for your information

    Sent from My amazing Z30
    01-02-19 04:54 PM
  9. utomo uinktyo's Avatar
    It seems the BBM servers are having issues. The only solution I've come to is opening a support ticket, you can do that here from your Z30---» https://salesforce.services.blackberry.com/webforms/bbm
    Thank you and done for opening support ticket

    Sent from My amazing Z30
    01-02-19 04:55 PM
  10. TrumpetTiger's Avatar
    Thank you and done for opening support ticket

    Sent from My amazing Z30
    For whatever it's worth utomo I can add Android BBM contacts with no trouble...here's hoping your issue was resolved!
    01-08-19 11:17 PM
  11. utomo uinktyo's Avatar
    For whatever it's worth utomo I can add Android BBM contacts with no trouble...here's hoping your issue was resolved!
    Hei yes! now it works properly after I raised a ticket to blackberry

    Sent from My amazing Z30
    01-14-19 09:01 AM

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